5 Permanent, Call / Contact Centres jobs in Wallingford, Oxfordshire

Working as part of the team to accurately and efficiently allocate the Cash that comes into the business from all payors (NHS, PMI and Self-Pay), as well as investigating allocation queries that come into the team mailbox and supporting the seniors with other tasks in line with the established processes. Accountabilities/Activities

• Ensure that your assigned insurer payments are allocated the day they are received
• Ensure patient liabilities are completed accurately, within agreed deadlines
• Work alongside the relevant credit controller to reduce the number of outstanding payments awaiting allocation
• Review your assigned customer account to identify any journal(s) that have failed following allocation. Subsequently, reconcile any outstanding on account payments
• Resolve emails received into the Cashiers Mailbox efficiently and effectively, ensuring urgent requests are actioned immediately. Handle and resolve queries to a satisfactory outcome, ensuring response times are within the agreed timescales
• Support/advise the Customer Service team when queries arise
• Support and comply with all of the department processes and procedures, making suggestions for improvements to the Cash Seniors and Cash Manager
• Build strong relationships with the hospitals and other departments within HSC
• Any other duties as required to support efficient operation of Cash Team
  
  GCSE grade C (or equivalent) in Maths and English, Cash allocation experience is desirable, but not essential
• Experience of communication with internal & external stakeholders, by both telephone and email
• Experience of administrative duties
• Experience of a fast-paced environment where quality standards are important, and volumes are high
• Experience solving problems independently
• SAP experience is desirable
Knowledge and Technical Ability:
• Good knowledge/understanding of MS Excel
• Ability to read and understand bank statements
• Ability to read and understand large volumes of data
• SAP knowledge is desirable
Skills and Behaviours:
• Attention to detail and accuracy are essential
• Ability to prioritise your workload in line with business needs
• Ability to solve problems independently and use own initiative
• Ability to develop and maintain good working relationships with the PMI, NHS and Customer Services teams, hospitals and other support functions
• Drive to resolve problems, identifying the root cause
• Self-motivated
• Courteous, friendly and committed to providing excellent customer service