17 Full time, Call / Contact Centres jobs in Wakefield

Working Pattern: Hybrid-typically a couple of days a week in the office. Flexible arrangements are considered to support work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible. What We Offer:

• Holidays: 25 days holiday up to 30 days (depending on service)
• Pension: We know it is important to save for the future, that is why we will contribute up to 10%
• Maternity/Paternity: We realise that family time is important, we offer enhanced maternity (after successful completion of probation) and 4 weeks paternity leave
• Workations: opportunity to work abroad 20 days a year (approved list of countries) enabling you to visit family and friends or extend your trip
• Volunteering: 2 paid days to 'give back' to the charity of your choice
• Development: LinkedIn Learning for all
• Finance: Snoop Premium available to all colleagues
• Opportunities to connect: via quarterly socials, in-person and virtual company updates
• Medical: Opportunity to opt in for Private Medical Insurance
• Bonus: Discretionary annual bonus, Are you a data-driven thinker with a passion for market trends and strategic insight? We're looking for a Senior Market Analyst to join our team at Vanquis. This is a pivotal role where you'll take ownership of Vehicle Finance market intelligence-tracking changes, identifying emerging trends, analysing competitor strategies, and recommending where and how we adapt. Your insights will shape commercial decisions and help us deliver great outcomes for our customers.
Reporting to the Senior Manager of Pricing and Portfolio Management, you'll be part of a collaborative and forward-thinking team that's focused on developing and refining our customer proposition. You'll work closely with colleagues across Product, Innovation, Risk, Finance, and Analytics, becoming a key subject matter expert on market developments. If you have experience in Vehicle Finance, strong analytical skills, and a proactive mindset, this is your chance to make a real impact in a growing and customer-focused business. As a Senior Market Analyst, you will:
• Own the narrative of changes in the market, presenting insights in to how it will impact Vanquis and recommending an appropriate response.
• Identify and monitor emerging issues and trends using multiple sources of information, communicating effectively with the affected managers.
• Development and ongoing reporting of market KPIs.
• Develop a best practice insights approach by researching competitor policies to identify market gaps and recommend actionable changes.
• Support the assessment of the current VF market by detailed analysis and reporting.
• Give an overview of market updates in trading meetings and collaborate with colleagues across the business as a market SME.
• Support initiatives with insight and analysis from external data sources.
• Attend industry events to identify emerging trends, share insights with the team, and recommend actions to senior leaders.
• Embody a customer first approach to thinking and strategy decisions.
• Provide analytical support for new product proposals.
• Seek to drive continuous improvement of processes and procedures.
• Adhere to the FCA conduct rules.
• Report on our market share and identify growth opportunities.
  
  Experience within the Vehicle Finance market, with a demonstrated understanding of the VF product and market
• Ability to build successful internal relationships to inform their analysis
• Extensive experience working with data, especially market focussed data.
• Ability to Present, both in writing and verbally, clear, and concise results using aggregated data, highlighting key trends, opportunities/risks and recommendations to stakeholders.
• Attention to detail / accuracy focussed.
• Ability to generate innovative ideas for improvement of existing processes, as well as gauge their viability and value.
• Experienced SQL programmer is beneficial
• Experienced in all standard MS Office applications.
• Good influencing and communication skills.
• Challenges conventional approaches.
Offers are subject to satisfactory background checks, including credit, fraud, and employment references.

At Vanquis, we have a simple purpose: to deliver caring banking so our customers can make the most of life's opportunities. Established in 1880, we're now a FTSE All Share company and leading specialist bank. We lend responsibly, providing tailored products and services to over 1.69 million UK customers. Vanquis has been named one of the Financial Times UK's Best Employers 2025, ranking in the top 50 nationwide and seventh in Banking and Financial Services. This recognition is based on independent employee feedback, reflecting our strong workplace culture, career growth opportunities, and commitment to our people. Our dedication to making a real difference for customers and supporting our colleagues remains at the heart of what we do. We take care of our colleagues as well as our customers, working hard to create a rewarding and supportive work environment. That means competitive salaries, benefits, and a Group-wide recognition scheme. Everyone can enrol in our pension and after six months, you can join our 'Buy as You Earn' scheme. We're about more than financial rewards though. We give everyone a voice in the business and room to be their authentic self. And we know you're here to build your career, so we help every colleague with training and development opportunities. Making sure there's always something new to learn. Vanquis Bank is an Equal Opportunity Employer Here at Vanquis Banking Group, we embrace everyone's unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age - your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it's our people that help us to fulfil the reason why we're here in the first place: to help put people on a path to a better everyday life. If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available to help. You can contact us at At Vanquis, we've been empowering lives since 1880. As a FTSE All Share company and leading specialist bank, we lend responsibly to over 1.75 million UK customers. We're just as committed to our colleagues as we are to our customers, offering competitive salaries, comprehensive benefits, and recognition schemes. With pension plans, our 'Buy as You Earn' scheme, and ongoing training opportunities, we create a supportive environment where you can grow and thrive. Bring your authentic self, find your voice, and build your career with us-because at Vanquis, we believe in making the most of life's opportunities. Vanquis Bank