2 Call / Contact Centres jobs in Sunderland, Cumbria

If you are looking for an exciting new role, this is a great opportunity to join the Customer Services Team at CCHA. Our Customer Services Advisors are responsible for providing a high standard of customer service, dealing with customer enquiries at the first point of contact (in person and by telephone, text, webchat and via email/website). Key tasks are varied and include:

• Processing day to day and specialist repairs reported by our customers
• Liaising with contractors and Property Services colleagues to deal with complex responsive
repairs on a regular basis
• Updating important records (including CRM and electronic document management systems).
• Advising residents on rent/service charge accounts
• Taking payments
• Giving advice on lettings and anti-social behaviour matters.
  
  Is self-motivated,
• Is a problem-solver
• Has experience dealing with customer enquiries combined with a knowledge of the principles of customer care.
  
  CCHA owns and manages more than 7,000 homes across the North of England in Cumbria,
Northumberland, Tyne and Wear and North Lancashire. As an Association, we focus on the needs of the local communities we serve, tackling the housing crisis, improving services within our communities, and use our strength and efficiency to meet housing service needs. We are committed to providing excellent services to our customers.