4 Call / Contact Centres jobs in Stroud

Our client is seeking a Project Coordinator to assist the projects team in all areas of project delivery, including project control, procurement, customer service excellence, and ensuring compliance with project standards.,

• Schedule jobs with customers, ensuring timely notification of appointments via both telephone and email.
• Maintain clear and professional communication with clients, addressing queries and updates as required.
• Liaise daily with Engineers and Project Managers to ensure tasks are completed efficiently and within deadlines.
• Proactively schedule Engineers by considering location, skills matrix, and customer preferences to optimize resource use.
• Support project work as needed, coordinating with project teams and stakeholders.
• Book training for Engineers in line with the training matrix and Line Manager guidance by coordinating with external providers and internal contacts.
• Ensure all job-related paperwork is accurately completed, distributed to customers, and prepared for invoicing.
• Request permits for site work in accordance with each customer's specific permitting process.
• Process Engineers' timesheets and prepare overtime claim forms for management approval.
• Complete vetting requests for access to specific sites as required.
• Participate in client meetings and review sessions where applicable.
  
  Strong interpersonal and communication skills, both written and verbal.
• Exceptional organisational and time management abilities, with a proven capacity to multitask and resolve problems effectively.
• Able to perform well under pressure in a fast-paced environment.
• High level of accuracy and attention to detail.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Confident in using IT systems and adaptable to learning new software and technologies.
Desirable Experience
• Prior experience in a coordination or scheduling role.
• Background in the fire, security, or data infrastructure industries.
• Experience using a field service or job management system
  
  Omega Resource Group is acting as an Employment Agency in relation to this vacancy.
Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently an administrator, office coordinator, finance assistant, or customer service advisor may be suitable for this position For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors. Salary: £32k per year


• 25 days holiday plus BH's with the opportunity to buy or sell up to an additional 5 days
• All roles are offered subject to security screening, DBS Enhanced and PNC checks
• Salary Exchange Pension Scheme
• Healthcare Cash Plan- claim back the costs of dentist, opticians, physio, prescriptions and much more
• Life Insurance- 4 times annual salary
• Employee Assistance Programme including mental health support, legal, financial advice and access to own Mental Health First Aid team
• Access to 24/7 GP helpline and online GP surgery
• Access to discounts from 1000s of retailers through PERKS such as gym membership discounts, shopping, cinema tickets, and discounts at your favourite restaurants
• Enhanced maternity and paternity pay