We are seeking a compassionate and resilient Night Shift Customer Service Advisor to support our client. This role involves handling inbound calls from vulnerable customers during sensitive moments, providing empathetic support and guidance. The position also includes administrative responsibilities within a contact centre environment. Key Responsibilities

Handle inbound calls from customers with empathy, professionalism, and care
Support individuals at sensitive and emotional times, ensuring a high level of customer service
Accurately record customer information and maintain detailed case notes
Complete associated administrative tasks in line with company procedures
Work collaboratively within a small team to ensure service levels are maintained
Adhere to data protection, compliance, and internal policies

Previous contact centre or customer service experience
Experience working night shifts
Ability to handle sensitive conversations with empathy and professionalism, Strong communication and active listening
Emotional resilience and empathy
Attention to detail and accuracy
Ability to manage challenging situations calmly

4 days on / 4 days off shift pattern
Working hours: 8:00 PM - 8:00 AM
Average of 37.5 hours per week (over an 8-week period)
10.5-hour shifts per night
Weekend work included

2 temporary Call / Contact Centres jobs in St Albans