Customer Service Administrator

Pertemps are currently recruiting for numerous Helpdesk / Customer Service Administrators to join a leading Logistics company in their Head office based in Chineham, Basingstoke. This is a temporary ongoing position.

we have a number of shifts available:

Tuesday to Saturday: 13:30–22:00
Sunday to Thursday: 13:30–22:00

Responsibilities as a Helpdesk / Customer Service Administrator:

Answering telephone calls and emails
Logging queries on the companies CRM system
Dealing with any live issues and investigating discrepancies
Completing KPI trackers and performance reports
Collate information and update business system
Chase internal teams to find query resolutions
Building and maintaining solid relationships with depots and customers

Requirements for this position:

Previous experience in a customer facing role
Confident speaking over the phone
Analytical working approach
Experience and knowledge of Microsoft packages

The Role:

£12.71 per hour
Temp to permanent position

If you are interested in this Helpdesk Administrator position, please apply below with an up-to-date CV or give Jemma a call at the Pertemps Basingstoke branch

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