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Posted 3 days ago, 25 May
Job ref: 3bd570ed435f40ec88d094b7b2d21abb
Full Job Description
We are looking for a proactive and motivating leader to manage a team of complaint handlers in Bracknell. As a team leader you will be responsible for ensuring the successful day to day running of the motor complaints team, both in office 3 days a week and remotely 2 days a week. What you'll be doing:
- Day to day operational management of the contact centre team.
- Accountable for maintaining a robust staff roster system to always ensure adequate staff coverage of the team including annual leave and sickness absence.
- Working with the other members of the senior account services team to co-ordinate activities and attend information governance group meetings as necessary.
- Review and take ownership for work allocation.
- Motivating the team and providing day to day support and guidance.
- Customer escalation handling if required to support the team.
- Support and be the main conduit from the case handling team into the clients SMEs.
- Spotting potential complex queries / complaints and escalating where required.
Experience managing a call centre team. - Excellent communicator who can lead a team to success as a whole.
- Strong managerial background within the financial services.
- Excellent interpersonal and stakeholder management skills.
- Proactive and supportive to get the best out of the team.
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