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5 Call / Contact Centres jobs in Peterborough

MDP - Roster Management C...

Salary not available. View on company website.

Ministry Of Defence, Wyton, Cambridgeshire

  • Full time
  • Permanent

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Posted 4 days ago, 12 Jun

Financial Crime Analyst

Salary not available. View on company website.

Emma Technologies, Can be based anywhere.

  • Full time
  • Permanent

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Posted 1 week ago, 9 Jun

Multichannel Customer Ser...

Salary Not Specified

Hastings Insurance Services Limited, Can be based anywhere.

  • Full time
  • Permanent

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Posted 1 week ago, 9 Jun

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Lead Analyst - Collection...

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Hastings Insurance Services Limited, Can be based anywhere.

  • Full time
  • Permanent

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Posted 1 week ago, 9 Jun

VAS Helpdesk Manager

Salary not available. View on company website.

RS Group, Weldon, Northamptonshire

  • Full time
  • Permanent

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Posted 2 weeks ago, 31 May
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MDP - Roster Management Cell

Salary not available. View on company website.

Ministry Of Defence, Wyton, Cambridgeshire

  • Remote working
  • Full time
  • Permanent

Posted 4 days ago, 12 Jun

Job ref: 742acb2e13944c189cc1f023f33a0a10

Full Job Description

Develop and maintain a knowledge of PRG's ( Policy, Rules and Guidance) and WTR's ( Working Time Regulations) and apply to daily rostering practices.
The ability to load and maintain complete roster periods onto GRS. Observe and track to ensure they follow PRG's and include accurate contractual hours, to the best possible outcome for business requirements, reflecting the goal directed needs of the customer.
Make amendments to roster to cover short notice sickness, leave and detached duties. Taking into consideration qualification/ability to perform duties and work/life balance following PRG's & WTR's.
Produce shortfall log/spreadsheet and provide to station taking into consideration each different location requirements.
Record and maintain sickness records as per direction received from station.
Enter and maintain officers' contractual hours with adjustments such as overtime and toil. Direct queries back to location in relation to excessive hours, incorrect rostering practices. Ensure UORNS are completed.
Monitor and maintain courses/training in conjunction with chronicle taking shortfalls/minimum staffing into account.
Deliver training to stations for GRS Client and GRS portal either face to face or using other communication resources. Adjust permissions and access rights in accordance with level of education and tasking required by role.
Build, maintain and adjust shift patterns in line with PRG's and approved station requirements.
Becoming the key point of contact and developing professional relationships with personnel on station including a range of ranking officers and maintaining with regular communication.
Create personnel files for all new recruits/NEOF's including any previous service records.
Run quality control on all aspects of GRS ensuring accurateness of emails, call signs, locations, personnel system settings to stay in line with Control works and Chronicle.
Monitor and maintain annual leave records.
Provide direct support and guidance to stations relating to GRS.
Create and manage the On-Call roster in accordance with force requirements.

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Ministry Of Defence

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