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Salary not available. View on company website.
Radius Limited, Coppenhall, Cheshire East
- Onsite working
- Full time
- Permanent
Posted 1 day ago, 12 Jun
Job ref: 2874323f2f3146c08d16d4326e5309fe
Full Job Description
The Collections Advisor will report to the Credit Manager and play a key role in supporting our collections team by managing customer accounts and facilitating the timely recovery of outstanding debts. This position requires a customer-focused professional with excellent communication skills, who can handle customer queries with empathy while working towards company objectives. The ideal candidate will have experience in collections or customer service, a strong problem-solving approach, and a passion for delivering high-quality service. We would love to welcome you to our Crewe Eurocard office, working hours of Monday-Friday, 8:30 am - 5:00 pm. Your responsibilities day to day will be:
- Manage a portfolio of customer accounts, making outbound calls and responding to inbound inquiries to collect on outstanding balances.
- Negotiate payment arrangements and schedules that balance customer needs with company objectives.
- Handle customer queries professionally, providing accurate information and guidance regarding account status and payment options.
- Maintain detailed records of all communications and actions taken on customer accounts.
- Escalate complex cases or at-risk accounts to the Senior Collections Advisor or Collections Supervisor/Manager as needed.
- Ensure compliance with company policies and regulatory requirements during all collections activities.
- Identify opportunities to improve customer satisfaction while maximizing collections performance.
- Support the team by participating in training sessions and sharing best practices.
- Meet individual and team performance targets, contributing to the overall success of the collections team.
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