You will support customers at a key moment, helping turn a stressful experience into a positive one
For non-fault or partial-fault claims, you will identify opportunities to offer a third-party claims service, helping customers avoid claiming on their own insurance where appropriate
It is a commercially driven environment where strong conversations and good judgement really matter
You will be part of a supportive team that works together through busy peak periods and celebrates success

A calm, empathetic approach and a genuine passion for helping customers
Strong communication skills and the confidence to guide conversations clearly
The ability to assess information, ask the right questions and make sound decisions
Resilience and composure in a fast-paced contact centre environment
Commercial awareness and a drive to deliver great outcomes for both the customer and the business

Free breakdown membership
Discount scheme on shopping, holidays and more
Discounts on AA products
Employee assistance programme
Inclusivity awareness networks
Worksave pension with up to 7% employer contribution

22 permanent Call / Contact Centres jobs in Orpington, Greater London