6 Call / Contact Centres jobs in Norwich

This role will support the Contracts Manager, where you will be responsible for scheduling works for engineers working on service, repair and planned works for Contracts within the Social Housing and Local Authority sector. Successful applicants will be enrolled with a local training provider as appropriate, to undertake a L3 Business Administration Apprenticeship - this is usually completed by on-the-job training, completing exercises set by the College (in work time), and on-site assessment from a College Assessor. You will:

• Attend College once a week (as a minimum)
• Efficient time-keeping and punctuality skills: You are expected to manage your time effectively, ensuring you meet deadlines, attend work or college on time, and maintain a good balance between your study and work responsibilities.
• Positive attitude to learn: a positive, proactive attitude toward learning and development. This means being open to feedback, eager to acquire new skills, and showing initiative in your personal and professional growth.ou should demonstrate curiosity, enthusiasm, and a positive mindset toward learning in both academic and workplace settings.
• Effective Communication: You are expected to communicate clearly and professionally, both in writing and verbally. This includes active listening, asking questions when necessary, and engaging respectfully with colleagues, supervisors, and educators.
Alongside the apprenticeship you will:
• Effectively schedule works for our Engineers and prioritise appointments as they occur throughout the evolving working day (with advice from supervisors/managers) and ensure that all compliancy is maintained throughout the assigned contract.
• To be a point of contact for anything administration related.
• To be the second point of contact, for all queries from customers, clients and residents via the Customer Service Team.
• Record all activity from inbound phone calls/emails within the in-house system (training provided) and assist in dealing with incoming emergency calls from residents and clients.
• Provide excellent customer service skills to our customers, clients and residents - ensuring that you are at all times clear, concise, polite and helpful.
  
  Kinovo plc is a leading UK provider of specialist property services, offering electrical, mechanical, building repair and maintenance, as well as construction services. We operate through three long-established and complementary subsidiaries: Purdy Contracts Ltd, Dunham Ltd, and Spokemead Ltd. We lead in delivering safe and sustainable property solutions, protecting our customers, benefiting the environment, and enhancing communities and the lives of our employees.
Join Our Team and Make a Real Difference! At Kinovo, we are passionate about raising living standards for people, families, and communities, ensuring safe and reliable homes. We are proud to be an equal opportunities employer, celebrating diversity and inclusion across our workforce. As a Disability Confident Committed Employer, we provide flexible recruitment and working practices, ensuring neurodivergent individuals have equal opportunities. We are a Living Wage Employer and have pledged our support to The Armed Forces Covenant. All vacancies are advertised internally, giving priority to our team members
• . If you are looking for genuine career growth, want to be part of a successful, growing group and share our values and commitment, we want to hear from you!
Our Values
• Integrity: We lead with honesty and respectfulness - promising inclusivity, respect, humility, and candour.
• Innovation: We look to the future, continuously improving the present - daring to be different.
• Reliable: We are always there for our teammates, customers, and communities - making every day incredible.
• Reputable: We hold ourselves to the highest standards - caring about tomorrow.
• Successful: We work together to succeed - welcoming collaboration, determination, passion, and confidence.
  
  Permanent Contracts
• Annual Appraisals and Pay Reviews
• Annual Bonus Scheme
• 32 days of paid annual leave
• Buy & Sell Holiday Scheme (up to 4 additional days)
• Cycle to Work Green Bike Scheme
• CPD and sponsorship through professional qualifications
• Opportunities to participate in social value events/activities, helping enrich the lives of communities where we work
Wellbeing Support
• Mental Health First Aiders across the Group
• Partnered with HSBC for Financial Wellbeing Seminars
• Partnered with Step-Change National Debt Charity for Advice and Support
• Employee Assistance Programme (EAP) - 24-hour Confidential Helpline including access to the 'Wisdom' App for various discounts·
If you're ready to make a positive impact and grow with us, apply today and become part of a dynamic team dedicated to making a real difference!