14 Call / Contact Centres jobs in Nelson, Lancashire

A new and captivating opportunity supporting the Finance Operations Department has arisen here at AXA UK. As an Administration Support Team Member, you'll provide Finance Operations administration to our customers, work to the agreed standards and measures and operational support on daily banking. You'll ensure accurate banking is performed across all banking functions and within agreed timescales. Our vision for this department is to provide outstanding debt management solutions and customer service. Therefore, we're looking for a talented, organised individual to support this vision and work within a business that supports personal growth and development.,

• Ensure all post is prepared and batched up ready for processing and sent to AXA Global Business Services within pre-defined timescales.
• Perform banking processes daily ensuring best practice is followed in accordance with Payment Card Industry Security Standard (PCIDSS) guidelines.
• Receive inbound calls fielding as appropriate, while processing card payments.
• Support and deliver processes for the wider Finance Operations teams in accordance with best practice and delivered within the agreed timeframes such as letter fulfilment, Debt Recovery, Contract Management, and Instalment Admin.
• Deliver the efficient day to day storage and archiving for the Finance Operations function.
• Guarantee all Finance Operations work requests are processed and delivered to specification within agreed timescales.
• Work closely with the Finance Operations teams processes to deliver adhoc tasks.
• Build and maintain effective relationships with internal and external customers, ensuring excellent service is delivered.
• Contribute to the delivery of Finance Operations and key priorities through personal alignment to agreed specific actions.