11 Call / Contact Centres jobs in Naphill, Buckinghamshire

As an Account Support Executive, you will responsible for paying our Customer and Dealer agreements in a timely and accurate manner, adhering to UK policies and procedures as outlined on a deal by deal basis. Performing all necessary controls and validation of contracts to the highest standard required for this role. An Account Executive will strive to become a subject matter expert exceeding both internal and external customer expectations daily.,

• Process Contracts for activation and payout - Handling incoming contract documentation via our integrated digital systems. Ensuring all paperwork is present and correct in line with DLL policies and liaise seamlessly with joining functions where necessary. Complete all validation and compliance checks prior to activation.
• Maintain turnaround time for receiving documents to payout on a programmatic basis.
• Be responsible for managing an individual development plan to support initial training and progression through Account Executive levels. Complete key milestones ensuring all relevant regulatory examinations and training are successfully passed within given time frames.
• Engage in Digital transformation, supporting the business to evolve towards a digital future enabling faster more efficient funding for our Customers.
• Create and maintain relationships with key stake holders, internal and external to resolve queries. Delight our customers by going the extra mile at every opportunity during communication, both written and verbal
• Live the DLL values, demonstrating daily consistent application to these., At DLL, we recognize that investing in member wellbeing is essential for creating an inclusive and supportive work environment. This not only promotes personal and professional growth but also boosts productivity, engagement, and overall success. We focus on the following:
• Supporting Members During Moments That Matter: We provide dedicated support resources to help you navigate significant events in your work, your lifestyle, and your personal moments.
• Implementing Global Wellbeing Programs: We carefully select and implement programs that enhance our member's experience.
• Embedding Wellbeing in Everything We Do: We integrate wellbeing into all our practices and policies to ensure it is a fundamental part of our culture.
  
  Has a desire to become a subject matter expert and build strong internal and external relationships.
• Demonstrates excellent query resolution, seeking help where required.
• Is detail orientated with a drive for success, both individually and as a team.
• Is compliant with standard processes and policies.
Extras:
• Previous finance experience preferred but not required.
  
  Curious about life at DLL? Visit our interactive Career Hub Experience to hear from our colleagues around the world., DLL is an equal opportunity employer, committed to inclusive and barrier-free recruitment and selection processes. At DLL, we believe in building an inclusive workforce that reflects the diversity of the communities we serve. We celebrate differences and strive to create an environment where everyone feels empowered to thrive.
We are dedicated to ensuring our hiring process is inclusive and accessible. If you need any accommodation at any stage, please let your Talent Acquisition Partner know. Hiring is subject to successful completion of a background check.


• Work-Life Balance: Flexible working, including hybrid, designed to support you at every stage of life.
• Global and Inclusive Culture: A global and inclusive culture where your unique background and perspectives are valued.
• Two volunteering days: Two working days to contribute to charities and your community.
• Comprehensive Benefits: Health, wellness, and financial programs, including mental health support, parental leave, and industry leading holiday package.
• Professional Growth: Access to training, mentorship, tuition reimbursement, and career development programs tailored to your goals.
• Click this link to look at the benefits in your region.