1 Call / Contact Centres jobs in Middlesbrough

This role is ideal for someone who thrives in a client-facing, operations-focused environment and takes pride in keeping people, projects, and systems organized. You'll work closely with teams in both our UK and US offices to deliver an exceptional experience to clinic owners, while helping our internal coaching, sales, and operations teams stay on track. Client Engagement & Program Coordination

• Support the onboarding of new clients with care and precision
• Manage communications with existing members, ensuring timely responses and clear next steps
• Oversee scheduling and calendar coordination for coaching calls and live sessions
• Track member activity, participation, and deliverables using project tools and CRMs
Fulfillment & Admin Support
• Organize and dispatch welcome boxes and fulfillment packages
• Maintain databases, spreadsheets, and internal records for active clients
• Assist with audits of client subscriptions and usage reports across our programs
Operational Support
• Support UK-based events and training sessions, including logistics, prep, and follow-up
• Collaborate across teams to gather feedback, identify risks, and implement solutions
• Help streamline backend systems to improve client outcomes and team efficiency
• 100% of client emails responded to within 24-48 business hours
• Accurate calendar coordination and reminders for client calls and team coaching sessions
• Weekly/monthly audits of member activity and subscriptions completed
• Proactive reporting of risks, issues, and suggested improvements
• Strong client retention and satisfaction across programs
• All assigned logistics and communications executed on schedule
  
  Experience: 3-5 years in administration, operations, or client-facing support-ideally in fast-paced, high-responsibility environments that demand excellent follow-through
• Communication: Clear, confident communicator-both written and verbal-with a professional tone when liaising with clients, vendors, and internal teams
• Organisation: Skilled at managing multiple timelines, details, and projects without letting things fall through the cracks
• Proactivity: You solve problems before they escalate and take initiative when things need to move forward
• Tech Fluency: Confident using Google Workspace, Zoom, CRMs (Keap/GoHighLevel), and project tools like Monday.com or Asana
• Event Experience: Experience supporting internal or client-facing events, whether virtually or in person, is a strong bonus
  
  Paul Gough Media is a fast-growing international marketing and education company that helps private physiotherapy clinic owners grow profitable, time-efficient businesses. Led by Paul Gough-a best-selling author, clinic owner, and business mentor-we support healthcare entrepreneurs through high-level coaching, automation tools, marketing services, and recruitment support.
With offices in Hartlepool (UK) and Celebration, Florida (USA), our team supports clients around the globe, delivering transformational results through our signature programs: Business Mastermind and PhysioFunnels. We're structured, fast-moving, and committed to delivering world-class client experiences.