Caseworker
Parliamentary and Health Service Ombudsman, City Centre, Manchester
- Full time
- Permanent
Apply on company site
31051 - Waste Regulatory ...
Environment Agency, Warrington
- Full time
- Permanent
Apply on company site
Administration Support Te...
AXA, Bolton
- Full time
- Permanent
Apply on company site
Customer Service Represen...
Examworks Ltd, Bolton
- Full time
- Permanent
Apply on company site
HR Operations Senior Payr...
ABB LTD, Warrington
- Full time
- Permanent
Apply on company site
Out of Hours Advisor
Creative Support Ltd, Stockport
- Full time
- Permanent
Apply on company site
Credit Controller
ANS Group, City Centre, Manchester
- Full time
- Permanent
Apply on company site
Disability Advisor
UNIVERSITY OF BOLTON, Bolton
- Full time
- Permanent
Apply on company site
HR Administration Assista...
Sodexo, Salford Quays, Salford
- Full time
- Permanent
Apply on company site
Mortgage Recoveries Agent
Aldermore Bank, City Centre, Manchester
- Full time
- Permanent
Apply on company site
Switchboard Operator & Po...
Sodexo, Clifton Junction, Salford
- Full time
- Permanent
Apply on company site
Dealer Intro Fulfilment E...
Carfinance 247, City Centre, Manchester
- Full time
- Permanent
Apply on company site
Product Analyst, Credit C...
Lloyds Banking Group, City Centre, Manchester
- Full time
- Temporary
Apply on company site
Account Manager Greater M...
Dee Set, Gorton, Manchester
- Full time
- Permanent
Apply on company site
Data Scientist
Travel Limited, Urmston, Trafford
- Full time
- Permanent
Apply on company site
Income Officer
Housing Group, Birchwood Centre, Warrington
- Full time
- Temporary
Apply on company site
Salary not available. View on company website.
Parliamentary and Health Service Ombudsman, City Centre, Manchester
- Onsite working
- Full time
- Permanent
Posted today, 25 May
Job ref: 9d5488fcca0842d78713de2e123a338b
Full Job Description
You will analyse evidence, speak to complainants and NHS or other government departments and liaise with our own Clinical Advisers to reach decisions on whether to uphold complaints.
Our Caseworkers bring experience from all walks of life. Some have been solicitors; others are nurses or complaints investigators in local government. Others are recent graduates who combine great customer service experience with writing and analysis skills., Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.
Actions we take to embed this include:
+ an anonymised shortlisting process to make sure it is fair and unbiased
+ monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
+ providing wellbeing support and opportunities for personal and professional development for all colleagues
+ creating spaces for connection and engagement through our employee network groups and social clubs
+ engaging in regular inclusion learning to enhance the cultural competency of our organisation.
+ an analytical mindset
+ able to consider conflicting information and reach well-reasoned, impartial decisions
+ able to interpret evidence from different sources and view things logically
+ empathetically and sensitively
+ able to communicate well, in writing and verbally with all people
+ excellent writing skills, able to present complex information in a clear format
+ resilient with a can-do attitude, some of our cases involve sensitive and upsetting situations
+ able to work towards targets and meet deadlines
+ organised and can balance conflicting priorities, often in a fast-paced or dynamic environment., Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people. We make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. And we find ways to put it right.
Based in the centre of Manchester, we employ 600 individuals, collaboratively working together to make voices heard. We have created a diverse and inclusive culture that is supportive, whilst offering flexibility and hybrid working.
+ Civil Service Pension scheme
+ 5 days annual leave
+ hybrid working - 40 percent office based
+ flexible working
+ access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
+ comprehensive learning and development programme
+ employee discount scheme across hundreds of retailers
+ bicycle loan scheme
+ season ticket loan
+ gym membership subsidy
+ paid for professional memberships
+ eye test reimbursement.
We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.
Copy the direct link to this job
Jobs by core skill
Call / Contact Centres
Call / Contact Centres jobs by area
Call / Contact Centres jobs in Accrington
Call / Contact Centres jobs in Barrow-in-Furness
Call / Contact Centres jobs in Birkenhead
Call / Contact Centres jobs in Blackburn
Call / Contact Centres jobs in Blackpool
Call / Contact Centres jobs in Bolton
Call / Contact Centres jobs in Bootle
Call / Contact Centres jobs in Burnley
Call / Contact Centres jobs in Bury
Call / Contact Centres jobs in Carlisle
Call / Contact Centres jobs in Chester
Call / Contact Centres jobs in Cockermouth
Call / Contact Centres jobs in Crewe
Call / Contact Centres jobs in Ellesmere Port
Call / Contact Centres jobs in Farnworth
Call / Contact Centres jobs in Kendal
Call / Contact Centres jobs in Liverpool
Call / Contact Centres jobs in Manchester
Call / Contact Centres jobs in Nelson
Call / Contact Centres jobs in Northwich
Call / Contact Centres jobs in Oldham
Call / Contact Centres jobs in Penrith
Call / Contact Centres jobs in Preston
Call / Contact Centres jobs in Rochdale
Call / Contact Centres jobs in Runcorn
Call / Contact Centres jobs in Salford
Call / Contact Centres jobs in Southport
Call / Contact Centres jobs in St Helens
Call / Contact Centres jobs in Stockport
Call / Contact Centres jobs in Wallasey
Call / Contact Centres jobs in Warrington
Call / Contact Centres jobs in Widnes
Call / Contact Centres jobs in Wigan
Call / Contact Centres jobs in Workington