Customer Support, Veeqo
Amazon.com, Inc, Abertawe
- Full time
- Permanent
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Customer Support Officer
HM Land Registry, Cae-maes-y-bar, Abertawe - Swansea
- Full time
- Permanent
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Salary not available. View on company website.
Amazon.com, Inc, Abertawe
- Onsite working
- Full time
- Permanent
Posted 1 day ago, 23 May
Job ref: 67066c3fd76e4e9eac7b3249421539b3
Full Job Description
Our team in Swansea will be responsible for providing timely and accurate operational support to customers on our internal platform, offering a first class customer experience in all interactions. A First Line Support Agent will also identify chronic system issues, provide process improvements and recommendations, develop internal documentation, and contribute to a team environment.
The First Line Support Agent demonstrates end-to-end ownership of every seller interaction and handles proactive problem solving to provide exceptional support to our customers. Able to deal with pressure and satisfy customer concerns or frustration even in the most challenging of environments, our first line support can diffuse complex situations, ensuring customer satisfaction.
Advanced proficiency in local language in both written and verbal communication
- Relevant experience working with data analytics and using these metrics to identify problems
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
PREFERRED QUALIFICATIONS
- Beginner or advanced in Spanish / Portuguese / German / Japanese
- Business acumen in areas of e-commerce and retail is advantageous
- Experience within a customer service /contact centre environment would be an advantage.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
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