1 Call / Contact Centres jobs in Kingston Upon Hull

Office based at our Head Office in Hessle, or homebased/hybrid with the flexibility to travel to the head office and attend meetings as required., As a Business Travel Consultant,you will be responsible for handling the travel arrangements for executive clients. You will provide an efficient, proactive, and consultative service and ensure the highest level of customer service is adhered to at all times. The role will include:

• Handling incoming enquiries by telephone, email or online in a timely, efficient, and professional manner in accordance with service level agreements
• Researching and confirming all aspects of travel including, rail, transfers, flights, hotels and car parking
• Having a full understanding of the Travcom accounting system used by Good Travel, and to ensure that invoices and credits are raised accurately and promptly
• Researching and offering advice on country entry requirements
• Managing queries and amendment requests.
  
  Must be in a current corporate travel consultant role
• You can provide high quality customer service through acting in a courteous and professional manner at all times.
• IT literacy with a good working knowledge of a variety of software applications, including Microsoft Office.
• Experience in researching country restrictions and travel advice is preferred, but not essential.
• Good communication skills both written and verbal.
• Ability to build relationships quickly.
• Experience in sales negotiation would be beneficial.
• Ability to deal with complex situations and offer solutions, whilst remaining calm.
• Good organisational skills and able to work to deadlines.
• Enjoys working as a team but can also work independently.
• Flexibility to assist in out-of-hours work as required.
• Undertake duties other than your normal office duties from time to time.
Our workforce is fundamental to our success with a drive deliver quality services to our customers. So, if you have the above qualities and a desire to learn, then please do not hesitate in applying. Due to the nature of the role the successful candidate will be required to undergo a Disclosure and Barring Service (DBS) check, previously known as a Criminal Records Bureau (CRB) checkto assess suitability for the position prior to appointment.

Good Travel Management are specialists in SME Travel Management, Marine & Energy Travel and Events, Exhibitions and Trade Missions and here to make business travel management easier for our customers. Good Travel Management is part of sixth-generation, family business, the John Good Group. Winners of the Yorkshire & Humberside Family Awards 2022 for Family Business of the Year and Best Social Impact. Founded on family values, we put our people, planet, and communities at the heart of everything we do.

Salary range between £23,800 to £25k (depending on experience) plus incentive. We are looking for aBusiness Travel Consultantto join our Good Travel Management team with the primary responsibility of handling the travel arrangements for executive clients. You will provide an efficient, proactive, and consultative service and ensure the highest level of customer service is adhered to at all times. The Good things you can get:
• 25 days annual leave plus bank holidays which increases with service to 30 days
• Birthday day off work
• Generous Pension Scheme Company matched contributions up to max 8%
• Life Assurance
• Health cash plan
• Gym and retail discounts
• YuLife Wellbeing & ESG app
• Employee Assistance Programme and Virtual GP
• Family friendly policies including enhanced Mat/Pat leave and SPP
• Free Will writing service
• Employee Referral Scheme
• Employee Service Award Scheme
• Employee Volunteering and matched charitable donations
• Social events
• Personal & professional development budget
• Discounted Travel
• Educational trips