Here at GXO, we're looking for a Control Room Manager to join our Zara contract based in Crick. You'll oversee the real-time performance of our site's automated and manual processes, ensuring seamless flow, rapid problem solving, and strong operational visibility. As the central coordination point for the operation, you'll monitor systems, drive decision-making, support teams across the warehouse, and keep everything running at peak performance.,

Lead the daily operation of the control room, ensuring constant monitoring of automation systems, WMS/WCS platforms, and live dashboards
Respond quickly to faults, bottlenecks, and disruptions, coordinating with key teams to restore flow
Ensure end-to-end alignment between inbound, stock, and outbound functions
Lead the response to equipment issues, system faults, or process deviations
Maintain accurate incident logs and ensure appropriate follow-up actions are completed
Support the development and refinement of SOPs, escalation pathways, and control room standards

Can you stay calm, analytical, and decisive while managing real-time operational challenges in a highly automated environment? Do you have proven experience leading control rooms or real-time performance operations, making data-driven decisions under pressure? Are you confident coordinating across multiple teams to keep systems flowing, issues resolved, and performance on track?, Strong proven experience in a control room, automated environment, or real-time operational management role
Strong understanding of warehouse operations and WMS/WCS systems
Confident in making fast, data-led decisions under pressure
Excellent communication skills for cross-functional coordination
Strong analytical skills with experience using dashboards and KPIs

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

This is a full-time, permanent role. Initially you will be working 'any 5 from 7', covering the hours of 15:00 till 23:00. After 3 months, you will need to work flexibly across both our AM and PM shifts., We're looking to offer a salary of up to £50,000 per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

3 Call / Contact Centres jobs in Irthlingborough, Northamptonshire