Call Centre Advisor
LISTER HOUSE SURGERY, The Holmes, City of Derby
- Full time
- Permanent
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Salary not available. View on company website.
LISTER HOUSE SURGERY, The Holmes, City of Derby
- Onsite working
- Full time
- Permanent
Posted 1 day ago, 28 May
Job ref: 70fd1e35976f460f8ab8fc5e597f6276
Full Job Description
We are currently looking for enthusiastic people with excellent communication skills to join our Call Centre Team at Lister House Surgery. The team is responsible for taking enquiries from and booking appointments for patients, making sure they are dealt with in a timely and professional manner.,
- Use and populate the electronic record system for clinical records (SystmOne) or other service systems with accurate information
- Follow our Patient Pathway to generate an appropriate outcome or signpost to another service
- Follow a detailed script ensuring patient requirements are met
- Follow agreed processes for dealing with emails on Outlook and tasks on SystmOne, on a daily basis prioritising both urgency and importance, taking responsibility for signposting or dealing with queries regarding issues arising
We are looking for people with a positive outlook who have: - Excellent communication and customer service skills
- Pay attention to detail
- Are IT literate
- Can be discreet/respect patient confidentiality
- Previous experience in a similar role is desirable but NOT essential
If you are looking for somewhere you can make a real difference and passionate about keeping people safe, well and out of hospital, starting a career at Lister House Surgery might be what you are looking for. At Lister House we strive to make a real difference to health and wellbeing of our staff and patience.
1 x Full - Time Position - 37.5 hours per week (7.5 hours per day, Monday to Friday) - 1 x Part - Time Position - 18 hours per week (6 hours per day, 3 days per week)
- 1 x Part - Time Position - 16 hours per week (4 hours per day, 4 days per week), NHS Pension Scheme
- Access to Blue Light Discount
- Generous holiday entitlement
- Flexible working
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