You'll be the first point of contact for FNZ customers, helping them with enquiries about their financial products. You'll take calls, responding to queries, and ensure every customer gets the professional and positive experience they deserve. Your day-to-day will include:

Engaging in friendly, helpful conversations with customers
Managing inbound calls and live chat in line with service targets
Helping customers access information and use our digital tools
Taking ownership of queries and providing clear, accurate answers
Ensuring every interaction is handled with care and attention to detail
Suggesting improvements that could benefit the customer experience
Taking part in training and development to keep growing your knowledge

A passion for delivering great customer service
Clear and confident communication skills
Strong attention to detail and problem-solving ability
Comfort with using phones and computer systems
The ability to stay organised and multitask
A proactive mindset and willingness to learn

Hybrid working
Full training and development opportunities
Clear career progression within FNZ
Competitive salary and benefits including pension and bonus

1 temporary Call / Contact Centres jobs in Heywood, Rochdale