Customer Technical Suppor...
Refresco Group, Bridgwater, Somerset
- Full time
- Permanent
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Customer Technical Support Manager
Salary not available. View on company website.
Refresco Group, Bridgwater, Somerset
- Onsite working
- Full time
- Permanent
Posted 1 week ago, 21 May
Job ref: ff407e57b2f141b9afd48c22a4fc8ea2
Full Job Description
Technical Support: Address customer inquiries promptly and accurately, providing effective solutions.
Site Visits & Audits: Regularly conduct customer site visits and audits to ensure that customer needs are fully understood and met.
Cross-Functional Collaboration: Work with site quality teams and commercial account handlers to implement customer-driven quality improvements.
Customer Review Meetings: Represent the company in technical discussions, ensuring clear follow-up and resolution of actions.
Compliance & Regulation: Liaise with local government TSO's and EHO's to resolve compliance issues and enforcement actions.
Problem Resolution: Investigate escalated complaints, determine root causes, and implement corrective actions to prevent future issues.
Leadership: Lead and motivate a team of technical support specialists to deliver high-quality service and results.
Continuous Improvement: Drive quality improvements through creative thinking and by reviewing internal processes.
Essential:
Good technical or quality background within FMCG
Resilient
Great customer service skills
Desirable:
Exposure to modern manufacturing methodologies and quality systems.
Strong leadership and team management abilities, with a passion for coaching and empowering others.
Refresco is the global independent beverage solutions provider for Global, National and Emerging brands, and retailers with production in Europe, North America, and Australia. Refresco offers an extensive range of product and packaging combinations from juices to carbonated soft drinks and mineral waters in carton, PET, Aseptic PET, cans, and glass. Refresco continuously searches for new and alternative ways to improve the quality of its products and packaging combinations in line with consumer and customer demand, environmental responsibilities, and market demand.
Refresco is headquartered in Rotterdam, the Netherlands and has more than 13,500 employees. www.refresco.com.
Refresco is an equal-opportunity employer. We are fully committed to diversity and inclusion. #LI-GK1
Day shift, Monday to Friday 8:30am 5pm (4pm Friday)
Hybrid working - 2 days at home, 3 days in office
Whats in it for you:
Tailored competitive salary dependent upon experience
10% annual bonus
5% Employer pension
X3 Life assurance
28 days annual leave, plus bank holidays and option to perchance an additional 3 days
Flexible benefits (salary sacrifice) additional healthcare cover, dental insurance, 10X life assurance, car package, will writing services, financial advice services, activities pass, discounts on major retailers.
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