Customer Complaints Admin...
Connells Group, Sutton in Ashfield, Nottinghamshire
- Full time
- Permanent
Apply on company site
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Future plc, Newark-on-Trent, Nottinghamshire
- Part time
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Customer Complaints Administrator
Salary not available. View on company website.
Connells Group, Sutton in Ashfield, Nottinghamshire
- Onsite working
- Full time
- Permanent
Posted 6 days ago, 22 May
Job ref: d1e8ac9c4e0544c89245860b3596b18a
Full Job Description
Whilst we strive to provide a market-leading service, despite our best efforts, occasionally things do go wrong. This is where our Customer Complaints Administrators play a pivotal role. Ensuring that our customer's concerns are dealt with in a professional manner, we`re on the lookout for those with great communication skills!,
- Work within a team office environment handling and investigating your own caseload of customer concerns/complaints.
- Responsible for impartially and fairly investigating and responding to correspondence, calculating and proposing any gestures of goodwill and updating the customer within pre-determined timescales.
- Speaking with customers, and other areas of the letting's business to form a complete investigation using evidence.
- Formulating a thorough written response to concerns/complaints whereby you explain your findings.
Excellent communication skills - both written and verbally. - Good at building and maintaining relationships with customers and stakeholders across the business.
- Effective time management and managing expectations.
- Previous experience in either Lettings or in a complaint handling roles is desirable, but full training will be given.
- Self-motivated - able to work independently whilst maintaining a role as part of our team.
Countrywide, is part of the UK's largest Property Services Group, and we are looking for a Customer Complaints Administrator, to join our friendly team.
Full training provided in all areas of residential lettings. - Excellent career progression, with opportunities across the business.
- Qualifications in residential lettings. Benefits of working Connells Group UK:
- Day off on your Birthday!
- Pension Scheme.
- Great work life balance.
- Perks at Work - Discounts on products and services inc electrical & travel.
- Discounts on estate agency, mortgage, conveyancing and surveying services.
- Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme.
- Nuffield Health Screening - discounted medical assessment to provide an in-depth picture of your health.
- Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.
- Cycle to work scheme.
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