1 Call / Contact Centres jobs in Great Yarmouth

We have an exciting opportunity for a Case Manager to join the team in Norfolk. This role is office-based working 37.5 hours a week., This role is based in Norwich, as a Case Manager you will be : Providing a high quality, end-to-end support service to the most vulnerable victims of complex crimes. To act as the single point of contact for victims through the criminal justice and recovery process, delivering support and interventions where required, acting as an advocate on behalf of the victim and coordinating the support services required by external agencies

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?,

• Experience of delivering high quality services to vulnerable victims of crime.
• A good knowledge of the Criminal Justice System.
• Experience of Multi-agency working.
• Good IT skills and experience of using case management systems.
• Good knowledge and understanding of safeguarding issues and the relevant policies.
• Strong communication and listening skills with an ability to communicate effectively.
• Ability to prioritise, plan and manage time effectively.
• Experience of delivering a service and working with victim's / service users.
  
  County / Borough Norfolk Office location Victim Support, 5-6 Taverners Square, Silver Road, Norwich, Norfolk NR3 4SY Full time / Part time Full time Hours per week 37.5 Work schedule Between the hours of 8am - 5pm to be agreed by manager. Basic Salary £26,010.00 per annum Contract type Permanent DBS required? Yes Police vetting required? No Closing Date 21 / 11 / 2024 Ref No 5858
What we offer : At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including :
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression