16 Call / Contact Centres jobs in Glossop, Derbyshire

We are recruiting for a HR Admin Services Assistantto join our HR team on a Permanent basis in Salford, Manchester.As a member of the HR Shared Service Centre team, you will work closely with colleagues in and outside of the department providing Administration & Advisory support to the business which is efficient, responsive and customer focused. To be successful in this role you will have a solution orientated mindset, appetite to learn, strong resilience and the desire to get stuck in, you will of course be well supported and given the opportunity to develop your skillset and knowledge of HR.You'll work to tight deadlines so your ability to manage your time will be essential and as the first point of contact for our employees and customers, you'll be confident managing telephone queries and communicating verbally.Your attention to detail will need to be spot on to ensure 100% accuracy of data and you'll be comfortable using Microsoft Excel and Word. Hours are - 7.45 - 4.15pm or 8.45am - 5.15pm -these are alternated weekly, however everyone finishes at 4.15 on Friday. This role is a hybrid role based in the office however with the opportunity to work from home a couple of days a week. What you'll do:

• Provide a helpful, highly responsive, efficient and customer friendly HR Administration service to all PeopleServices customers via phone, email & Webchat functions
• Working to continually improve the service provided to our customers.
• Management of individual and team workflow to ensure all service requests are managed to meet / exceed agreed SLA's
• Ensuring all service requests are logged accurately in the PeopleServices workflow system
• Seek support from HR Leads for advice with complex queries, escalating any potential issues to HR Team Leader
• Provide support to the wider business for general HR related queries and team specific process queries
  
  Good verbal and written communication skills including an excellent telephone manner.
• Strong attention to detail with an ability to identify improvement areas in processes, service and customer experience.
• Awareness of goals and standards, with ability to follow tasks through to ensure quality and PeopleServices standards are met.
• Well organised with ability to work accurately to tight deadlines.
• Strong understanding and respect for confidentiality.
• Accurate keyboard and data entry skills with excellent attention to detail.
• Able to work cooperatively within a team and on own initiative.
• Proficient user of Microsoft Office programs.
  
  At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity.We're an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves.We recognise that we're on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds. We're a Disability Confident Leader employer.We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

£25,461.07 Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice. For further details regarding our Sodexo benefits please see attached.