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11 Call / Contact Centres jobs in Ellesmere Port, Cheshire West And Chester

Complaints Resolution Adm...

Salary not available. View on company website.

Peaks & Plains Housing Trust, Sandiway, Cheshire West and Chester

  • Full time
  • Permanent

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Posted today, 22 May

Global Escalations & Cont...

Salary not available. View on company website.

MSX International Inc., Chester

  • Full time
  • Temporary

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Posted 2 days ago, 20 May

Aftersales Change Manager...

Salary not available. View on company website.

MSX International Inc., Chester

  • Full time
  • Temporary

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Posted 4 days ago, 18 May

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Customer Contact Advisor

Salary not available. View on company website.

Allied Milling and Baking Group, Liverpool

  • Full time
  • Permanent

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Posted 5 days ago, 17 May

Care Co-ordinator

Salary not available. View on company website.

HCRG Care Group, Ormskirk, Lancashire

  • Full time
  • Permanent

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Posted 5 days ago, 17 May

Data Analyst

Salary not available. View on company website.

Amey Group Services LTD, Liverpool

  • Full time
  • Permanent

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Posted 5 days ago, 17 May

Service Support Officer

Salary not available. View on company website.

Cera Care, Brighton le Sands, Sefton

  • Full time
  • Permanent

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Posted 1 week ago, 11 May

Senior Data Analyst

Salary not available. View on company website.

The Cma, Liverpool

  • Full time
  • Permanent

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Posted 1 week ago, 9 May

Income Officer

£27898-£29000

Housing Group, Birchwood Centre, Warrington

  • Full time
  • Temporary

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Posted 1 week ago, 9 May

Employment Advisor

Salary not available. View on company website.

Standguide Group, Vauxhall, Liverpool

  • Full time
  • Permanent

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Posted 2 weeks ago, 8 May

Major Project Manager

Salary not available. View on company website.

Speedy Services, Newton-le-Willows, St. Helens

  • Full time
  • Permanent

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Posted 3 weeks ago, 1 May
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Complaints Resolution Administrator

Salary not available. View on company website.

Peaks & Plains Housing Trust, Sandiway, Cheshire West and Chester

  • Onsite working
  • Full time
  • Permanent
Apply on Company Website
Search for similar jobs

Posted today, 22 May

Job ref: c8e4565ad1634f41bff769f7e0256105

Full Job Description

Supporting the Complaints Resolution team to manage the complaints process, ensuring that appropriate policy and procedures are followed, compliments and complaints are managed in accordance with both internal and external procedures and that good quality and timely responses are delivered to customers.

  • Collating performance information, insights and understanding into the causes for customer feedback and areas improvement based on learning
  • Working closely with the Complaints Resolution Officers to support them to ensure delivery of service improvements as a result of customer feedback.
  • Liaising directly with customers, colleagues and with the Housing Ombudsman Service.

    Excellent interpersonal skills and the ability to communicate clearly both verbally and in writing.
  • An empathic approach to dealing with customers
  • Excellent planning and organisational skills
  • Great communication skills, both written and verbal
  • A sound working knowledge of Microsoft office package including Word, Outlook, PowerPoint, Excel and Teams

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