Job Description

Evening Customer Service Advisor – Remote – Permanent

Working 30 hours per week from 17.00 – 23.00 working 5/7 days including weekends on a rota basis

Due to growth, we are currently recruiting a talented and results driven Evening Customer Service Advisor to join our busy team in our Contact Centre team

£22,495 Per Annum, Flexibility bonus and lots of great benefits.

Our Customer Service Advisors are the smile on the end of the line, the people with all the answers, the every-day heroes that help keep our customers’ businesses running smoothly.

What we want you to do...

Add value to every customer contact using Fresh Direct sales through service approach to drive profitable growth, build loyalty and customer lifetime value
Take ownership of own personal development to maintain and develop knowledge of Fresh Direct products, services and process
Take ownership of all aspects of inbound and outbound customer contacts including order placement, query resolution and managing service issues
Ensure good communication links with various departments and utilise and follow internal policies
Be self-motivated to deliver high productivity, to achieve personal scorecard targets and assist in the achievement of overall departmental KPI’s
Liaising between departments to ensure customer satisfaction

What we are looking for...

You are able to think quickly on your feet, enabling the best outcome for all customers
You have top notch communication skills
Great at building rapport and getting along easily with people
A strong level of written and verbal skills, with a great attention to detail.
Be able and happy to work in a busy and fast paced role

What we can give you in return...

A competitive salary and recognition rewards and incentives
Huge discount on all sorts of lovely food and award-winning products
Generous holiday allowance
Recognition awards and Incentives
Pension
Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
And much more….

There’s a lot on offer, so what are you waiting for? Apply now!

Additional Information

2 Part time Call / Contact Centres jobs in Dorchester, Oxfordshire