Customer Service Representative

Location: Ponders End

About the Organisation

Join one of the world’s leading logistics and supply chain organisations, known for its global reach, commitment to operational excellence, and dedication to supporting essential public services across the UK. This team plays a vital role in ensuring smooth, dependable transportation solutions for patients and healthcare partners—delivering care, reliability, and professionalism every day.

The Role

We are seeking a proactive and customer‑focused Customer Service Representative to join our team in Ponders End. This is a predominantly telephone‑based role, where you’ll be the first point of contact for patients, relatives, and healthcare professionals.

Your primary responsibility will be arranging and coordinating patient transport, ensuring every interaction is handled with empathy, efficiency, and accuracy.

Key Duties:

Handling incoming calls with professionalism and care

Arranging and scheduling patient transport services

Recording and updating information accurately in internal systems

Providing clear communication and support to patients and partners

Working collaboratively with operational teams to ensure service delivery

Requirements:

Strong customer service skills are essential

Excellent communication and telephone manner

Ability to remain calm, empathetic, and organised in a fast‑paced environment

Good attention to detail and reliable administrative skills

Previous telephone‑based or healthcare customer service experience is beneficial but not essential

Compliance:

All successful candidates will be required to undergo a basic DBS check prior to starting.

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