3 Call / Contact Centres jobs in Darlington

Join Jet Aire as a Planning & Scheduling Pro: Drive efficiency by managing reactive and pre-planned workstreams, ensuring seamless support and exceptional service delivery. About the role:

• Effectively utilise available resources to handle reactive works, pre-planned tasks, and ad-hoc requests, ensuring maximum efficiency and full resource utilisation across all workstreams.
• Be proactive in the planning and pre-planning of work to ensure there is no unproductive time.
• Review outstanding works orders with a view to 'shelving' jobs and creating a work stack to be delivered during off-peak period.
• Adhere to client processes in delivering agreed service level agreements, while also working efficiently and effectively with the commercial impact of your actions always in mind.
• Screen incoming works orders from the client to ensure they contain all the relevant and accurate details before forwarding to the appropriate operational unit(s).
• Be part of the On-Call Rota.
  
  Ability to thrive in a fast-paced environment is essential.
• Experience in delivering excellent customer service to front-line customers is desirable.
• Previous experience in planning and scheduling roles is advantageous.
• Positive "can-do" attitude with a proactive approach to improvement.
  
  About us: At Jet Aire, drainage, sewer cleaning, and rehabilitation, is at the forefront of providing innovative solutions to complex challenges in the water and wastewater industry. As a member of the Jet Aire team, you'll have the chance to be part of ground breaking projects that have a direct impact on environmental sustainability and public health. From working on large-scale infrastructure projects to tackling intricate drainage systems, every day will present you with new and exciting challenges that will sharpen your skills and expand your knowledge.
At Adler and Allan Group, we're not just a company - we're environmental champions committed to protecting our planet while helping businesses thrive. We're a diverse, dynamic team dedicated to providing top-tier environmental, energy and water infrastructure services across the UK. Our mission is clear: safeguarding the environment, minimising operational disruptions, and supporting sustainability goals for our valued clients. Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know. Adler & Allan