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Salary not available. View on company website.
Enfield Council, Grove, Oxfordshire
- Onsite working
- Full time
- Temporary
Posted 1 day ago, 25 Jun
Job ref: 443a68e6ba3a49c78944e6b589290686
Full Job Description
Who You Are An experienced complaints handler with a knack for resolving issues to customer satisfaction. Experience in housing or local authority is advantageous but not necessary. You possess strong problem-solving skills and can manage your own caseload effectively. What the Job Involves Reporting to the current Complaints Managers within the Housing Complaints and Resolution team in the Housing and Regeneration Department. This role is pivotal in the reorganisation of complaints handling in Council Housing, aiming to meet demand and comply with the Housing Ombudsmans complaints handling code. This is a full-time position required onsite at the Edmonton hub for 2 days per week, initially for 3 months with an option to extend. Skills Complaint handling Problem-solving Solution-oriented Ability to work at pace Information analysis Caseload management
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www.jobs24.co.uk/job/customer-support-officer-scale-6-125297087