Field Collections Agent

Midland Credit Management, Inc.

Gloucester, United Kingdom

Permanent

Start date: 12th October 2026

Location: Within a 90-minute travel radius of your home (applicants must reside within Gloucester)

Salary: From £28,665 + £4,200 per annum car allowance + uncapped monthly bonus as a guide. Our current Field team earn monthly bonuses of up to £400. Earnings Potential: Up to £35,765 per year (inclusive of car allowance).

Hours: Flexible, 40 hours per week (including peak shifts). No Warrant Work Involved.

Do you:

Hold a full UK driving licence and have access to a vehicle?
Prefer working independently, outdoors, and engaging with people face-to-face?
Value flexibility and autonomy in your schedule?

If that sounds like you - Orbit Credit Services has an excellent opportunity waiting.

About the Role

As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You'll offer empathy, guidance, and practical solutions that make a real difference. Your key responsibilities include:

Visit customers to resolve outstanding arrears and discuss payment options
Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
Accept payments, set up repayment plans, and re-engage customers with client services
Educate customers about the potential consequences of non-payment
Use an Orbit-supplied iPad to update account outcomes in real time

Working Hours

We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:

Monday-Friday visiting times are between 8am-8pm
A number of shift pattern options available, you can choose between a 4-day or 5-day working week.

Benefits

31 days holiday (including bank holidays + December shutdown)
Fuel card for business use
Referral Bonus Scheme
Uncapped monthly bonuses (Up to £400)
Comprehensive 5-week induction programme
Ongoing training and professional development
Access to Medicash and Employee Assistance Programme

Requirements

Clear criminal record
No CCJs, IVAs, or bankruptcies in the last 6 years
Full driving licence (max 6 points), own car, and will require business insurance
Tech-savvy and comfortable working independently

At Orbit, we're regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we're unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.

#s1-Gen

Start date 12th October 2026 Location: Within a 90-minute travel radius of your home (applicants must reside within Gloucester) Salary: From £28,665 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses of up to £400 Earnings Potential: Up to £35,765 per year (inclusive of car allowance) Hours: Flexible, 40 hours per week (including peak shifts) No Warrant Work Involved Do you: Hold a full UK driving licence and have access to a vehicle? Prefer working independently, outdoors, and engaging with people face-to-face? Value flexibility and autonomy in your schedule? If that sounds like you - Orbit Credit Services has an excellent opportunity waiting. About the Role As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You'll offer empathy, guidance, and practical solutions that make a real difference. Your key
At Orbit we're regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we're unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.

2 Call / Contact Centres jobs in Cheltenham