Customer Service Agent

Pertemps are recruiting for multiple, Customer Service Advisors to join a leading Health Services Provider. The successful candidates will be able to deliver a high level of customer care and handle sensitive situations. You must have an empathetic disposition and have a natural enthusiasm for assisting people in complex situations.

This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided.

Responsibilities as a Customer Service Advisor:

Providing frontline telephone and email support to ensure a smooth journey and high-quality care.
Booking appointments for customers as required.
Dealing with enquiries, answering queries, calls and escalating to relevant departments.
Deal with a high volume of calls and emails each day.
Appropriately and sensitively deal with professionals, customers and clients.
Always adhere to strict policies regarding confidentiality and compliance.
Identify and escalate any issues to a relevant supervisor.
Ensuring all information is recorded accurately on your system.

Requirements:

A minimum of 2 years relevant customer service and support experience.
Experience of using databases and a proficient IT user.
Outstanding verbal and written communication skills.
Experience working in a fast paced, customer handling environment.
Clear understanding of confidentiality and handling sensitive information.
Self-sufficient and a problem solver.
Happy to undertake a DBS check.

The Role:

Fully remote, home based (all IT equipment will be provided).

Monday – Friday, 9am – 5pm with 1 hour for lunch.
Salary of £24,000 - £25,500 depending on experience.

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