Nights Customer Service Advisor

📍 Central Bristol

💷 £15.00 per hour

🕒 4 Nights On / 4 Nights Off

📅 Immediate Start – Temporary until 1st October 2026

Are you calm under pressure, empathetic, and confident handling sensitive situations? We’re recruiting Night Customer Service Advisors to join a busy contact centre team in Central Bristol, supporting with calls and social media channels during overnight hours throughout the busy summer period.

This is a fantastic opportunity to work in modern city centre offices with excellent onsite facilities, including a gym and coffee shop, while gaining valuable experience in a fast paced and rewarding environment.

Shift Patterns

8:00pm – 6:00am

or

10:00pm – 8:00am

(10-hour night shifts on a rotating 4-on / 4-off pattern)

Key Responsibilities

Supporting students with inbound overnight enquiries

Responding to emergency situations, including fire alarm incidents and welfare concerns

Handling customer queries via phone, email, web chat, and social media

Providing a calm, professional, and empathetic customer experience

Accurately updating systems while managing multiple screens and communication channels

What We’re Looking For

Previous customer service experience, ideally handling sensitive or vulnerable customer calls

Excellent listening and communication skills

Strong attention to detail and ability to multitask

Comfortable working independently during night shifts

A compassionate and professional approach

What’s On Offer

£15.00 per hour

Full training provided

Modern offices in the heart of Bristol

Onsite gym and coffee shop

Immediate start available

If you’re looking for a rewarding night-shift role where you can genuinely support people and make a difference, apply today.

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