7 Call / Contact Centres jobs in Caerffili, Caerffili - Caerphilly

Supporting the Lloyds brand, our team in South Wales are looking for a Relationship Manager to support clients within the SME sector, with all their tailored financial requirements. We'll need you to have a commercial mindset, ideally with lending/credit skills and experience engaging with external customers and stakeholders. We'll need you to grow your portfolio, bringing more of the Bank's proposition to our existing clients through:

• Supporting and developing high profile client relationships, developing key business opportunities and representing the Group with senior collaborators across the professional community, whilst all the time putting the client at the heart of what you do.
• Identifying and evaluating expertise-led solutions against a range of criteria to find the ones that best meet business needs.
• Establishing relationships with Group Partner companies and through them bringing the whole Bank to the client, delivering products to meet their needs.
• Managing risk and key issues within your client portfolio, providing support in ESG development and guiding their transition to Net Zero. Additionally, identifying emerging challenges, analysing potential causes and related concerns, addressing barriers, and engaging key partners to navigate the best path forward.
Why Lloyds Banking Group? If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose. What You'll need


• Strong communication skills with experience in building, crafting and maintaining relationships with clients and influential external partners.
• Proven credit experience - skilled at evaluating propositions to make confident and effective commercial recommendations to the Credit team.
• Strong financial and numerical skills.
• Detailed understanding of legal documentation, together with the ability to effectively negotiate legal and commercial terms.
• Understanding and appreciation of the different types of risk in a lending environment and how to minimise such risk.
• Skilled teammate as well as a proven self starter with a drive and passion to succeed individually and as part of the wider team.
And Any Experience of These Would Be Really Useful
• An understanding of commercial banking.
  
  Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. We're proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role. We also provide reasonable adjustments throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know! We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.