As a UX Optimisation Specialist, your role is key in creating the tests that drive our growth. The recognised expert and go-to person on all the technical and quality aspects of how we work. Working closely with our analysts and tech teams to come to the optimal testing setup As a UX Optimisation Specialist, you will:

Lead on optimisation strategies across all group brands and provide support to the Optimisation Manager and Head of UX
Identify opportunities that enhance the user journey and deliver significant revenue growth. This could be through A/B testing or providing actionable insight
Develop evidence-based problem statements and hypotheses using insights from data and research to shape test roadmap
Act as 'project manager' on optimisation strategies, keeping stakeholders informed
Responsible for the feasibility and implementation of test code and data, working closely with tech teams and relevant business experts
Build and support the creation rigorous test monitoring and analysis. Clearly communicate results, learnings and recommendations to senior stakeholders
Own the technical communication of tests, with an ability to break down complex concepts, making them understandable to a non-technical people
Own the QA process and sets the standard for the quality of all test build, tracking and configuration. Ensures standards are adhered to.
Act as SME, providing support, training and mentoring to other members of the team.
Proactively discover new methods to improve our approach
Own CRO tools from an implementation and configuration point of view: tag implementation, data integration, cookies set up & maintenance etc.

3+ years commercial experience in CRO with specialist mentoring / consulting experience
Thorough understanding of MV, A/B testing methods, able to challenge and refine test ideas, build a strong hypothesis, and identify the right KPIs
A good knowledge of HTML/CSS/Javascript/JQuery and developing in A/B testing tools
Experience with A/B testing tools, and systems such as AB Tastey, Adobe Target, Webtrends etc.
Highly analytical and loves data, an expert at digging into Google Analytics
A great communicator: able to manage and align with stakeholders within and outside the tech team
Positive attitude, great desire to learn and passion to solve problems and see results
Not afraid to propose out of the box ideas but always backed up with data

N Brown - who we are and why work for us?

Hybrid working (2-3 days in the office at a minimum)
24 days holiday (+ 8 bank holidays)
Annual bonus scheme
Enhanced maternity and adoption leave
Company pension with up to 8% N Brown contribution
Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
A range of financial wellbeing support
Stream - a financial wellbeing tool that helps you track your pay, access earnings early and manage your money with confidence
Colleague discount across all N Brown brands
Onsite café with subsidised rates and local restaurant discounts!
Life Assurance and Private Medical Insurance
Paid volunteer time - all our colleagues can take a full day paid to volunteer for a charity of their choice, Our working hours are 36.17 per week and our core working hours are between 10am - 4pm. Given we don't have strict working hours you can find the working pattern that's right for you.

24 permanent Call / Contact Centres jobs in Bury