Collections Advisor
Radius Limited, Coppenhall, Cheshire East
- Full time
- Permanent
Apply on company site
Customer Service Team Lea...
Ballys Corp., Newcastle-under-Lyme
- Full time
- Temporary
Apply on company site
Sales Support - Secure De...
Restore Plc, Astmoor, Halton
- Full time
- Permanent
Apply on company site
Incident Management Speci...
Virgin Money, Chester
- Full time
- Permanent
Apply on company site
Financial Crime Analyst
Emma Technologies, Can be based anywhere.
- Full time
- Permanent
Apply on company site
Multichannel Customer Ser...
Hastings Insurance Services Limited, Can be based anywhere.
- Full time
- Permanent
Apply on company site
Lead Analyst - Collection...
Hastings Insurance Services Limited, Can be based anywhere.
- Full time
- Permanent
Apply on company site
Service Desk Engineer
Bet365, Stoke-upon-Trent, City of Stoke-on-Trent
- Full time
- Permanent
Apply on company site
Sales Support
Restore Plc, Runcorn, Halton
- Full time
- Permanent
Apply on company site
Salary not available. View on company website.
Radius Limited, Coppenhall, Cheshire East
- Onsite working
- Full time
- Permanent
Posted 2 days ago, 12 Jun
Job ref: 2874323f2f3146c08d16d4326e5309fe
Full Job Description
The Collections Advisor will report to the Credit Manager and play a key role in supporting our collections team by managing customer accounts and facilitating the timely recovery of outstanding debts. This position requires a customer-focused professional with excellent communication skills, who can handle customer queries with empathy while working towards company objectives. The ideal candidate will have experience in collections or customer service, a strong problem-solving approach, and a passion for delivering high-quality service. We would love to welcome you to our Crewe Eurocard office, working hours of Monday-Friday, 8:30 am - 5:00 pm. Your responsibilities day to day will be:
- Manage a portfolio of customer accounts, making outbound calls and responding to inbound inquiries to collect on outstanding balances.
- Negotiate payment arrangements and schedules that balance customer needs with company objectives.
- Handle customer queries professionally, providing accurate information and guidance regarding account status and payment options.
- Maintain detailed records of all communications and actions taken on customer accounts.
- Escalate complex cases or at-risk accounts to the Senior Collections Advisor or Collections Supervisor/Manager as needed.
- Ensure compliance with company policies and regulatory requirements during all collections activities.
- Identify opportunities to improve customer satisfaction while maximizing collections performance.
- Support the team by participating in training sessions and sharing best practices.
- Meet individual and team performance targets, contributing to the overall success of the collections team.
Copy the direct link to this job
Jobs by core skill
Call / Contact Centres
Call / Contact Centres jobs by area
Call / Contact Centres jobs in Abingdon-on-Thames
Call / Contact Centres jobs in Andover
Call / Contact Centres jobs in Ashford
Call / Contact Centres jobs in Aylesbury
Call / Contact Centres jobs in Banbury
Call / Contact Centres jobs in Basingstoke
Call / Contact Centres jobs in Benson
Call / Contact Centres jobs in Bicester
Call / Contact Centres jobs in Bracknell
Call / Contact Centres jobs in Brighton and Hove
Call / Contact Centres jobs in Burford
Call / Contact Centres jobs in Canterbury
Call / Contact Centres jobs in Carterton
Call / Contact Centres jobs in Charlbury
Call / Contact Centres jobs in Chatham
Call / Contact Centres jobs in Chipping Norton
Call / Contact Centres jobs in City of London
Call / Contact Centres jobs in Clacton-on-Sea
Call / Contact Centres jobs in Crawley
Call / Contact Centres jobs in Dartford
Call / Contact Centres jobs in Didcot
Call / Contact Centres jobs in Eastbourne
Call / Contact Centres jobs in Eastleigh
Call / Contact Centres jobs in Eynsham
Call / Contact Centres jobs in Fareham
Call / Contact Centres jobs in Faringdon
Call / Contact Centres jobs in Grove
Call / Contact Centres jobs in Guildford
Call / Contact Centres jobs in Hastings
Call / Contact Centres jobs in Henley-on-Thames
Call / Contact Centres jobs in High Wycombe
Call / Contact Centres jobs in Hythe
Call / Contact Centres jobs in Kidlington
Call / Contact Centres jobs in Luton
Call / Contact Centres jobs in Maidstone
Call / Contact Centres jobs in Milton Keynes
Call / Contact Centres jobs in Oxford
Call / Contact Centres jobs in Peacehaven
Call / Contact Centres jobs in Portsmouth
Call / Contact Centres jobs in Rayleigh
Call / Contact Centres jobs in Reading
Call / Contact Centres jobs in Romsey
Call / Contact Centres jobs in Ryde
Call / Contact Centres jobs in Sevenoaks
Call / Contact Centres jobs in Shanklin
Call / Contact Centres jobs in Shoreham-by-Sea
Call / Contact Centres jobs in Slough
Call / Contact Centres jobs in Southampton
Call / Contact Centres jobs in Thame
Call / Contact Centres jobs in Wallingford
Call / Contact Centres jobs in Wantage
Call / Contact Centres jobs in Winchester
Call / Contact Centres jobs in Witney
Call / Contact Centres jobs in Woking
Call / Contact Centres jobs in Woodstock
Call / Contact Centres jobs in Worthing