13 Call / Contact Centres jobs in Blackwater, Hampshire

Job Title: School Relationships AdministratorThe OpportunityWe're looking for a proactive, organised, and solutions-driven School Relationships Administrator to support the daily running of our nationwide delivery of in-school rock and pop band lessons. You will be the first point of contact for our partner school enquiries, ensuring timely communication, accurate information, and a high level of logistical coordination to support our Band Coaches and the wider Operations and Education teams.This is a varied and fast-paced role, ideal for someone with strong administrative experience and a passion for making systems work to benefit people. You'll play a key role in maintaining relationships, managing schedules, and supporting operational excellence as iRock continues to grow.Why Join iRock School of Music?Founded in 2016 by father and son team John and Josh Franklin, iRock School of Music is built on a belief in the power of music to unleash creativity, potential, and passion in every,

• Monitor and manage the iRock Schools inbox, acting as the first point of contact for school communications.
• Contact schools regarding timetable and coach changes, including cover arrangements, occasionally at short notice.
• Support Band Coaches with school-related queries and ensure they have the information needed to deliver high-quality sessions.
• Work closely with the School Relationships team to support improvement plans and enhance school satisfaction.
• Assist with gathering and recording school feedback, flagging concerns or identifying at-risk schools proactively.
• Help coordinate parent/school communications relating to concerts, service queries, and onboarding processes.
Scheduling & Timetable Management
• Update and maintain weekly lesson timetables for partner schools, ensuring clarity and efficiency.
• Identify opportunities for timetable efficiency and expansion, working closely with Education and Operations Managers.
• Manage and update waitlists, keeping accurate records and ensuring timely enrolment of new students.
• Oversee partner venues and support Camp iRock bookings, working with internal teams to coordinate schedules, staffing, and communications.
• Support with start-of-term onboarding communications and operational readiness for new school launches.
Data, Systems & Compliance
• Maintain accurate and up-to-date information using iRock's internal portal and connected systems.
• Keep records of school and coach changes, including communications and logistical changes, to support reporting and planning.
• Ensure compliance documentation and safeguarding records (e.g. school access requirements, fobs, ID checks) are accurate and up to date.
• Assist with the logging and management of feedback data, flags and administrative follow-up actions.
• Produce reports and summaries as needed to support planning, performance tracking, and continuous improvement.
Service Delivery & Support
• Track concert bookings to ensure fulfilment of termly delivery.
• Support the resolution of service issues by liaising between schools, Band Coaches and Operations team.
• Collaborate with Marketing team on campaigns, open days, or new school communication strategies.
  
  Previous administrative or coordination experience (education or music sector experience desirable).
• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills, with confidence to speak with schools and staff professionally.
• A solutions-first attitude with great attention to detail.
• Proficient in Microsoft Office (Excel, Outlook, Word) and comfortable working with online systems and databases.
• A team player who takes ownership, shows initiative, and is ready to help build scalable systems.
• Ability to stay calm under pressure and manage sensitive communication with professionalism.
• A genuine interest in music, education or youth development is desirable.
  
  child. What started in a garden shed is now teaching thousands of children in hundreds of schools across the UK, making a real impact on students' confidence and teamwork skills through rock and pop band lessons.At iRock, we don't just teach music-we inspire and change lives. Our workplace culture reflects these values: fun, honest, supportive, and inspiring. You'll be joining a company that encourages innovation, values diverse learning styles, and understands the importance of creative expression.What We Offer
• £26 000.00 per annum
• A full-time, permanent role in a supportive and friendly office environment.
• 25 days annual leave, plus recognised bank holidays.
• Company-wide bonus scheme.
• Health and wellbeing package.
• Opportunities for professional growth and development.
• Regular team events, including an annual company conference.
• Employee referral bonus scheme.