Introduction

This Business Administration Apprenticeship offers hands-on experience supporting case managers, handling customer communications, and assisting with IT support. It is an excellent opportunity to develop administrative, organisational, and problem-solving skills while gaining valuable workplace experience in a professional environment.

About the Employer

Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.

What You'll Do

General administrative tasks to keep the company moving forward
High accuracy data inputting
Resolution of various IT user support issues
Send customer feedback surveys and manage the responses
Produce any documentation or correspondence to the company standard
Achieve individual and team KPIs and SLAs
Deal with inbound and outbound calls and other incoming enquiries from customers in a professional manner
Accurate information capture to update our claims handling system and third party portals accordingly
To undertake any other duties consistent with the role

Training Outcome

Potential full-time employment within the practice for the right candidate upon successful completion of the apprenticeship.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Logical
Team working
Initiative

Qualifications

Desired - GCSE - English - A*-C/9-4 or Level 2 equivalent
Desired - GCSE - Maths - A*-C/9-4 or Level 2 equivalent

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday 9.00am - 3.30pm.

Expected Duration: 1 Year 6 Months

Training Provider: LET ME PLAY LIMITED

2 Part time Call / Contact Centres jobs in Blackburn, Blackburn With Darwen