8 Call / Contact Centres jobs in Blackburn, Blackburn With Darwen

As a PSI Data Maintainer, you will produce accurate Planned Supply Interruption Carding packs for Electricity North West Customers. To give you an idea of how this role would look and feel, here are some of the things you could expect to do:

• Produce PSI carding packs in accordance with Guaranteed Standard and COP by interpreting schematic/geographic diagrams received in conjunction with carding pack requests from internal and external engineers.
• To interrogate NMS, MapInfo, QGIS and AMS in preparation of producing carding packs.
• To data cleanse customer MPAN and address data.
• Ensure data is reflected correctly in other appropriate computer systems and databases i.e. AMS & GIS
• Ability to identify potential duplicate outages and more efficient job working by liaison with: Engineers/Planners/Managers/External Contractors.
• To prepare initial carding packs and distribute electronically for checking in a timely manner as well as notifying essential Customers i.e. Network Rail.
• To create final planned shutdown letters and send for distribution.
• Prepare reports for submission to OFGEM.
• To quality check EGS (Electricity Guaranteed Standards) claims
• Answer queries from internal and external parties.
• Carry out all Admin functions for the PSI team
• To act as a further filter for quality assurance and bring any issues to the attention of the Data Manager.
• To assist in the training of new team members.
• To participate and assist in additional tasks on an ad-hoc basis which will support the aims and objectives of the section.
• To update AutoCAD Map 3D, Electricity North West Geographic Information System.
• To support ENW incident management all employees are required to hold a secondary supporting role. This may include inbound/outbound call handing during and post incidents.
  
  To apply for this PSI Data Maintainer role, you will have the knowledge and prior use of an advantage of the following IT systems NMS, QGIS, Autocad (MAP 3d) & AMS. You will also require the following:
• Ability to use NMS & QGIS/MAPINFO would be an advantage but not essential.
• Good understanding of symbology standards within electricity distribution.
• Ability to manage own workload whilst being faced with tight timescales for turnaround of packs.
• The postholder will need to be a good communicator and be able to interpret demands from the business.
• To be self motivated and work in a team environment.
• There is a need for high accuracy and attention to detail when producing and checking carding packs.
• Advanced IT/Keyboard skills.
• Excellent written and spoken communication skills.
• Ability to work with minimum supervision and be flexible.
• To react quickly on a day to day basis to the demands and delivery timescales of the Data Management Team Leader.
  
  We're champions of the North West and we're proud that it's our electricity network that connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between.
A key part of the UK's journey to net zero carbon is the revolution of our electricity industry to enable clean, green economic growth. As the North West's electricity network operator, it's our responsibility to lead the way, help the region decarbonise and pave the way for the growth of renewable energy and a sustainable energy future for all. We're proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry's most difficult challenges. Come and be part of our team and make a difference. Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride. This is a 6 month fixed term role.

What we're offering As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:
• An annual bonus scheme
• 25 days annual leave increasing with length of service
• Private Healthcare
• An employee rewards portal offering discounts on several well-known brands
• A market-leading contributory pension scheme
• Employee assistance programme
• Opportunity for professional development through our L&D function.
Our people are important to us and we're passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We're striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that's representative of the communities we serve. For us, embracing our differences is what makes us stronger. Should you require any additional support with your application, or any adjustments please contact our Recruitment team at or on 0845 366 0092 (option 2) Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, Disclosure and Barring Service (DBS) and a Drug & Alcohol test. We reserve the right to close this vacancy early. We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.