As a Technical Administrator you will support the delivery of the site complaints and microbiological systems and deliver the required information and reports in relation to them

Collate and report on compliance with the complaints and microbiological systems to ensure that these manufacturing unit processes are always audit ready
Troubleshoot the data capture system performance on a day-today basis and write/introduce new procedures as required to ensure that there is no break in data records and data integrity is always maintained
Allocate each customer complaint to the appropriate person for action and track its progress through the process to ensure that complaints are dealt with in a timely manner and in accordance with the procedures
Collate, analyse and present technical reports or answers to ad hoc questions to provide internal and external stakeholders with the appropriate level and frequency of information required to deliver their objectives
Actively manage the technical databases, both day to day and ongoing developments, to ensure data accuracy, ability to deliver reporting requirements and forward planning to update in line with operational or technical requirements
Update all raw material information systems to ensure that the latest information is available to anyone who interrogates the system
Attend established business networks across the Business Team, internal forums and customer meetings to share the requested results and analysis
Maintain Greencore and customer central key performance indicators to ensure that reporting requirements are compliant with the appropriate protocols and support in the preparation for and the delivery of such information during technical audits

Ideally educated to degree level with a capability in Information Technology and specialist knowledge of databases and data analysis techniques and competent with large and complex data sets
Is an experienced problem solver with proficient decision-making skills
Experienced with an advanced knowledge of Excel, Word, Outlook, PowerPoint and ability to learn new systems quickly
Knowledge and experience of statistical process control techniques
Demonstrates high-level written and verbal communication skills
Experience in chilled food manufacturing would be an advantage but is not essential

Why Greencore?

Competitive salary and job related benefits
Holidays
Competitive matched pension contributions
Life insurance up to 4x salary
Company shares save scheme
Greencore Qualifications
Exclusive Greencore employee discount platform
Access to a full Wellbeing Centre platform
Enhanced parental leave and menopause policies

2 Part time Call / Contact Centres jobs in Birkenhead, Wirral