Take charge of retaining, supporting and growing the commercial service business .

Responsibilities:

Contact customers at the expiration of the warranty period to transition them to service maintenance agreements to grow long term business. Direct sales of contracts, including pricing and proposals. Work closely with Service Management to identify opportunities, provide leads, and add service agreements.
Drive process improvements in service contract business including timeliness of renewals, warranty conversion, and selling new services. Results oriented - able to clearly separate effort from results. Gather data, identify trends/issues, and clearly communicate next steps and follow-up to ensure that opportunities are closed, to meet deadlines.
Serve as a point of contact to customers, sales, engineers, District Managers, and supplier with the objective of retaining growing business.

Key
Competencies & Qualifications:

Experience in a business-to-business sale environment, or experience in a related field or industry. Prior telemarketing/inside sales and customer service experience
Sales ability and solid understanding of tactical sales skills, consultative sales techniques and value selling, progressing customers through the buying cycle.
Fluent in English. Other European Languages (French or German) considered a plus.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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