2 Call / Contact Centres jobs in Andover, Hampshire

This isn't just a job…. This is a career! Are you able to build strong relationships with colleagues and customer alike, and drive your operational team to success? Are you a Warehouse Contract Manager looking to take the next step?, Here at GXO Logistics, we're looking for a Contract Manager to join the team at our growing site in Thatcham We are seeking a highly skilled and detail-oriented Customer-Facing Contract Manager to join our team. In this role, you will manage the end-to-end contract lifecycle with customers, ensuring that all contractual obligations are met,

• Ensure key contractual SLA's and KPI's are achieved across the site
• Produce strategic account plans and direct teams to ensure that services and work achieve the objectives
• Cultivate client relationships and manage those relationships with excellence
• Identify and capture business opportunities within existing accounts
• Understands assigned client's ecommerce marketing objectives, business needs and budget
  
  Have demonstrable experience in a fast-moving E-Fulfilment & retail logistics operation experience
• Significant 3PL client service delivery or account management experience
• Proven success in delivering costs, KPIs and good knowledge of CI principles
• Excellent people management skills with the ability to build credible and strong professional relationships at all levels
• Strong understanding of Stock & Systems would be an advantage
  
  GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

This is a permanent, full-time role where you'll be predominately working Monday - Friday… however some flexibility would be great, this is logistics after all!, We're looking to offer a salary of up to £55,000-, and 25-days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!