2 Call / Contact Centres jobs in Anchorage Hill, Richmondshire

Reporting to the Call Centre Team leader you will champion best practice telemarketing and collaboration with other business units, as well as being responsible for unique inbound customer service channels via the incoming line as well as Live Chat. As a Business Development Coordinator, you will:

• Drive telemarketing activity via inbound and, more importantly, outbound calling to achieve set opportunity targets.
• Qualify website `call to action' leads in accordance with customer service level agreements.
• Both add to and cleanse company information on CRM in order to protect the integrity and value of the system as a key commercial asset.
• Articulating value and create desire via telephone conversations, encouraging peers within the team to do the same.
• Work with your manager and the wider Business Development team to deliver key messages through calling briefs that focus on call handling techniques.
• Ensure all relevant information is entered into the CRM system.
• Be a regular user of Live Chat and have familiarity of the Portakabin websites.
• Create and maintain strong working relationships with colleagues you engage with across the business when referring opportunities.
• Field customer service queries efficiently and effectively to the relevant business unit.
• Qualify or disqualify an opportunity utilising experienced call handling techniques.
Benefits & Opportunities
• 25 days holiday plus bank holidays, option to buy 5 days
• Contributory pension
• Annual bonus
• Working hours: 18 hours a week over 2.5 days (must include Thursday & Friday)
  
  Are you looking to join a friendly, and supportive team?
We're looking for a part time Business Development Coordinator to join our business development team, based at our Teesside Hire and Service Centre. This is a great opportunity for someone with a telemarketing background or someone with customer service experience in the retail or hospitality sector looking to move into an office based role as all training will be provided.,
• Proven previous customer service experience
• Proven exceptional organisation & planning skills
• Solid understanding of various software packages is desirable
• Previous experience of CRM Microsoft Dynamics is desirable
  
  Why Portakabin?
At Portakabin, we design and deliver high-quality modular buildings for organisations of all sizes. Our solutions support a wide range of sectors, including manufacturing, education, healthcare, transport, utilities, and construction. We're committed to sustainability, from reducing the environmental impact of our own operations, to designing energy-efficient buildings for our customers, and supporting the communities we serve through employee volunteering and charitable giving. Today, more than 2,000 people work for Portakabin across ten European countries. Portakabin is an equal opportunities employer and is committed to the equal treatment of all current and prospective colleagues. We welcome applications from people of all backgrounds and perspectives and hire great people to build talented and diverse teams. We are committed to making reasonable adjustments throughout the application, recruitment, and onboarding processes for candidates that require additional support and/or adjustments to be made. If you are having any difficulty applying, please contact our recruitment team on