Apprentice Service Adviso...
Salary not available. View on company website.
GetMyFirstJob Ltd, Bowthorpe, Norwich
- Full time
- Temporary
Apply on company site
Posted 1 day ago, 9 Jun
Apprentice Service Advisor (Apprenticeship)
Salary not available. View on company website.
GetMyFirstJob Ltd, Bowthorpe, Norwich
- Onsite working
- Full time
- Temporary
Posted 1 day ago, 9 Jun
Job ref: bbb0bc32cf284be9ba6a75f8e2272f27
Full Job Description
Service Advisors are the liaison point between the customer and
service technicians working in the garage. They work with customers to
determine problems with a vehicle and provide technicians with accurate repair
descriptions. Additionally, service advisors are responsible for greeting
customers, listening to requests, scheduling appointments, and estimating
costs.
Key Accountability & Responsibilities
To work as part of
a team delivering a first class, professional customer service ensuring that
where possible customer enquiries, payments and complaints are resolved at the
first point of contact.
To greet customers
in a friendly, professional and courteous manner.
To work within
established procedures for each service request including logging, processing
and progress chasing enquiries, adhering to service level agreements and
quality standards to maximise customer satisfaction.
To maintain
electronic and written records of letters and forms received, information
given, services requested and complaints made, to ensure accuracy of
information and efficiency when dealing with customers.
In conjunction with
Service Advisor/Senior Service Advisor, to encourage feedback on services
provided and recognise the changing needs of the service, and make
recommendations to the Service Manager/Depot Manager for service improvement.
To undertake general
administrative duties to ensure the smooth flow of work within the Customer
Service Reception.
To assist the
Service Advisor/Senior Service Advisor to give repair estimates and price
quotations and offer repair suggestions.
To obtain customer
authorisation and order numbers.
Training
Level 3 Business Administrator Apprenticeship.
This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly.
GCSE (or equivalent) Maths and English at
grade C or above desirable but not essential.
Skills required
Communication
Customer focus
Team working
Relationship building
Problem solving
Prospects
This is a fantastic opening to gain permanent employment in a varied and
ever expanding industry. Ford and Slater has an enviable reputation for well
trained, high quality staff and this is a career opportunity not to be missed.
Qualification / Standard : ST0070 Business administrator
Duration 15 months and 1 day
service technicians working in the garage. They work with customers to
determine problems with a vehicle and provide technicians with accurate repair
descriptions. Additionally, service advisors are responsible for greeting
customers, listening to requests, scheduling appointments, and estimating
costs.
Key Accountability & Responsibilities
To work as part of
a team delivering a first class, professional customer service ensuring that
where possible customer enquiries, payments and complaints are resolved at the
first point of contact.
To greet customers
in a friendly, professional and courteous manner.
To work within
established procedures for each service request including logging, processing
and progress chasing enquiries, adhering to service level agreements and
quality standards to maximise customer satisfaction.
To maintain
electronic and written records of letters and forms received, information
given, services requested and complaints made, to ensure accuracy of
information and efficiency when dealing with customers.
In conjunction with
Service Advisor/Senior Service Advisor, to encourage feedback on services
provided and recognise the changing needs of the service, and make
recommendations to the Service Manager/Depot Manager for service improvement.
To undertake general
administrative duties to ensure the smooth flow of work within the Customer
Service Reception.
To assist the
Service Advisor/Senior Service Advisor to give repair estimates and price
quotations and offer repair suggestions.
To obtain customer
authorisation and order numbers.
Training
Level 3 Business Administrator Apprenticeship.
This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly.
GCSE (or equivalent) Maths and English at
grade C or above desirable but not essential.
Skills required
Communication
Customer focus
Team working
Relationship building
Problem solving
Prospects
This is a fantastic opening to gain permanent employment in a varied and
ever expanding industry. Ford and Slater has an enviable reputation for well
trained, high quality staff and this is a career opportunity not to be missed.
Qualification / Standard : ST0070 Business administrator
Duration 15 months and 1 day
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