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Salary not available. View on company website.
Volvo Car UK, Guildford
- Onsite working
- Full time
- Permanent
Posted 3 days ago, 9 Jun
Job ref: e82fdd6b7424427c9719e9877b8a1e9c
Full Job Description
- Welcoming customers and explaining the services offered
- Listening and documenting customers' vehicle concerns and passing the information to the Technicians
- Consulting with Technicians about repairs and possible alternatives to expensive work
- Answering questions about service outcomes (after consulting with the Technician if necessary)
- Liaising with customers to schedule service appointments
- Advising customers about warranty protections and potential cost savings
- Estimating vehicle repair costs and the time it will take for repairs to be completed
- Finding new customers and marketing the car dealership services to them
- Verifying if the cars brought to the dealership have insurance coverage
- Arranging test drives with Technicians to confirm customer concerns
- Resolving possible customer complaints
- Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
- Advising on technical queries and concerns.
- Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle.
- Upsell and finalising invoices on completion or work carried out
Do you have a passion for both customer care and cars and enjoy working in an environment that recognises the importance of your role? We'd love to hear from you!, The Service Advisor will maintain excellent customer service by working with customers to determine their requirements, agreeing timeframes, and working with technicians to convey the customers' concerns with accurate descriptions. To be a successful Service Advisor, you should have excellent customer service, interpersonal, and communication skills., Motivated, with a proactive approach to customer service. - Enjoy the challenge of influencing the success of the Service department.
- Customer relations experience.
- Excellent interpersonal and organisational skills and be well presented.
- Must be IT literate, and a working knowledge of Kerridge would be advantageous. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
