At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales; servicing click and collect orders and developing sound customer relationships. Main duties include:

Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
Pick relevant parts from the warehouse to fulfil customer orders.
Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
Check customer returns for resale, warranty or surcharge.
Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
Utilise the E-learning portal to develop product knowledge and improve performance.
Ensure that the customer facing areas of the branch are kept clean and tidy.
Develop strong working relationships with customers and understand their garage needs.
Always promote a good image of the company by always representing our values and maintaining a professional appearance.
Ensure that the customer facing areas of the branch are kept clean and tidy.
Always working towards the achievement of relevant set KPI's.

Proven customer service or sales/retail experience within a customer facing role.
Target driven and motivated to achieve results.
Excellent customer service skills.
Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
Confident user of IT and computer systems.
The ability to work well with others.
Excellent attention to detail.
Knowledge of car parts or the automotive industry would be advantageous but isn't essential.
Knowledge of MAM, Allicat, MS Office is desirable.

At GSF Car Parts, we're not just supplying car parts, we're driving the future of the automotive aftermarket.

Opportunity to earn a performance based bonus as part of this role
28 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
Free flu vaccine
Health & wellbeing tools
Free support from pension experts
Life assurance scheme
Discounts from 100's of household names including Asda, Nike & John Lewis
A suite of financial wellbeing products including advances and savings schemes
Paid time off to volunteer

2 Part time Automotive jobs in Bicester, Oxfordshire