To proactively manage the day-to-day activities of the airport operation, to ensure that Southampton Airport provides excellent levels of customer service and complies with regulatory and safety directions, enabling an effective and efficient operation. Assessment Centre An assessment centre event will be held on 24 November 2026, 09:00 - 17:00. This will be the only date available. Principle accountabilities

Committed to promoting a security culture of vigilance and security awareness through adhering to the security policy, Managing Responsibly System (MRS) and Security Management System (SeMS).
To act as the Senior Management representative during Airport operational hours and ensure all airport users remain compliant with DfT and CAA legislation regarding the Aerodrome Licence.
Accountable for the hour-by-hour management of the passenger terminal, associated buildings and facilities to ensure the highest levels of service for passengers. In so doing ensure that Business Partners meet service standards and take direct action to control passenger flows in peak overload.
To lead on a daily basis the activities of the staff within the on duty operational areas to ensure they carry out their duties in a safe and responsible manner and ensure compliance with all regulatory requirements. This includes handling absence notification and initiation of performance management procedures.
Accountable for managing all aspects of the aerodrome in accordance with the aerodrome licence including opening and closing the airfield, approval of extension requests to the airfield opening times.
To take accountability for managing any emergency or business continuity situation focusing on business recovery, assuming role of Command & Control and liaison with the relevant emergency services. Responsible for the activation of Crisis Management Team (CMT) where deemed necessary.
To take overall accountability on the day to improve customer service delivery and influence improvements in service standards by business partners and concessionaires to ensure the achievement of airport key performance indicators.
To proactively provide and manage the customer interface on behalf of all Heads of Department, ensuring any problems or issues are resolved on the day. Accountable for feedback to departmental managers on issues in their area of influence to ensure these are picked up and rectified immediately. This will include monitoring of contractor performance working on behalf of the Airport.
To work with the handler and airlines to understand their needs, develop effective relationships and support them to resolve any operational issues.
To be responsible for facilitating events that effect the operation by providing technical, operational advice and knowledge to ensure the event causes minimal disruption and maintains service quality standards.
During operational working hours, undertake primary investigation of fire alarm activations within the Terminal building.
Deliver first aid coverage across site, providing an immediate response to medical incidents, liaising with emergency services, and ensuring accurate incident reporting and follow up.
To carry out any other duties that may be outside the standard remit for the purpose of personal development, or as may be reasonably required by the company., Eastleigh Borough Council 106 Flying Controls Agreement
Civil Aviation Authority CAP 168 The Licensing of Aerodromes
Security, Safety and Emergency Procedures enforcement
Emergency Orders and Contingency Plans
Department for Transport Directives
Control Authorities Processes (Police, HM Immigration & HM Customs)
Management of staff per shift including Airport Fire Service, Airside Operations, Terminal Operations and Engineering.
Monitoring of terminal and airfield processes and facilities
Safety and security of passengers
Safe operation of air traffic movements
Close liaison with business partners
Monitor 3rd party operations including scheduled and charter airlines, handling agents and control authorities
Interface with airport related projects
Monitor and liaise with airport retail units.
To work within SIAL & AGS Policies and Procedures
To work within Health & Safety Legislation and SIAL Health & Safety policies and operational policies
Airport Threat Assessor
Level 3 Aviation Security Course
Basic Airside Operations
Media Training
Staff management training modules
Understand and ensure compliance with the conditions detailed in the Aerodrome Licence

Management experience from an airport or similar environment
Proven experience in a customer service environment
Proven experience in managing staff
Excellent interpersonal skills
Ability to communicate, negotiate and influence
Able to use your own initiative

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