Introduction

An exciting opportunity for a Business Administrator Apprentice to join the team as the front of house coordinator for the City Centre Academy. As part of the role you will be delivering the highest level of customer service in welcoming learners and clients and facilitate the smooth day to day running of the academy.

About the Employer

Evolve Academy are leading and innovative training provider of hairdressing and barbering programs operating across Greater Manchester.

What You'll Do

You will need to be an excellent communicator, organised andthrive off providing exceptional customer services to clients, customers andstaff.

Main Duties:

Meeting and greeting clients, learners and employers.
Maintain an update record of all academy stock
Maintaining a clean and inviting reception area and overall professional looking academy.
Creating and pro-actively monitoring client appointments - by telephone, in person and online.
Maintaining systems of learner attendance and activity.
Consulting with customers via email and/or telephone.
Booking potential candidates in for drop-in sessions.
Supporting the induction of new candidates on programme
Answering telephone quickly, warmly and efficiently
Welcoming all academy visitors professionally.
Promoting treatments and products to clients
Ensuring the Academy is fully stocked with all training materials and academy supplies.
Ensuring the academy is presentable throughout the day and all facilities are regularly checked and .
Ensuring Retail products and promotions are displayed.
Taking client bills
Cashing up and completing necessary administration procedures
Any other adhoc duties

Company Benefits:

Workplace Pension Scheme
Free hair and colour services

Training Outcome

Upon successful completion of the apprenticeship, there will be an opportunity to secure full-time employment.

Skills Required

Communication skills
IT skills
Organisation skills
Attention to detail
Customer care skills
Administrative skills
Team working
Initiative

Qualifications

Essential - GCSE - English - 4/C
Essential - GCSE - mat - 4/C

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, from 9:00am to 5:00pm (30 minute break for lunch).

Expected Duration: 1 Year 4 Months

Training Provider: DAMAR LIMITED

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