3 Temporary, Admin / Secretarial / PA jobs in Skipton, North Yorkshire

The successful candidate will be able to demonstrate excellent interpersonal and communication skills with the ability to forge and maintain relationships. They will be able to demonstrate good administration skills. You will be able to demonstrate a good telephone manner, whilst being able to deal with challenging queries., To provide administrative support relating to the appointment bookings for the Outpatient Appointment Offices. Liaising with nursing staff, consultants, secretarial and other disciplines. Adhering to Trust and departmental standards. Inputting computer transactions to ensure correct details are recorded. Update the patient system1 record. Assisting patients with general enquires To ensure all necessary medical records where appropriate are obtained both internally and from other providers and prepared for the Outpatient Clinics in accordance with the booking requirements in a timely manner. Ensure the electronic patient casenotes tracking system is always updated. Protect patient privacy by ensuring that all data and information relating to them does not pass to unauthorised individuals or organisations by ensuring it is held in the strictest confidence. Help patients, relatives, and colleagues by dealing with telephone and face to face enquiries in a constructive and sympathetic manner, tact may be required for situations where it is necessary to communicate unwelcome information. To ensure all letters to patients/GPs are dispatched correctly and promptly. To ensure patient correspondence includes all appropriate information leaflets if required. Distribute case notes, clinic lists to appropriate areas, ensuring the notes correspond against the clinic list. Ensure appointment booking lists are marked clearly to the relevant areas. Data input as required into the Patients System1 record. Provide cross cover within the Outpatient Booking Offices as required for planned and unplanned leave as necessary. Ensure the effective and efficient running of the department by managing own workload, working on own initiative and planning and prioritising as necessary, act independently, deciding when necessary to refer to the appropriate Supervisors / Managers. Attend individual staff development reviews in which training and development needs will be identified and planned, also to ensure that you attend mandatory training as directed by the Outpatient Appointment Manager. Undertake any other duties as directed by the Outpatient Appointment Manager or Supervisor for the successful performance of the role. Job description, To provide administrative support relating to the appointment bookings for the Outpatient Appointment Offices. Liaising with nursing staff, consultants, secretarial and other disciplines. Adhering to Trust and departmental standards. Inputting computer transactions to ensure correct details are recorded. Update the patient system1 record. Assisting patients with general enquires To ensure all necessary medical records where appropriate are obtained both internally and from other providers and prepared for the Outpatient Clinics in accordance with the booking requirements in a timely manner. Ensure the electronic patient casenotes tracking system is always updated. Protect patient privacy by ensuring that all data and information relating to them does not pass to unauthorised individuals or organisations by ensuring it is held in the strictest confidence. Help patients, relatives, and colleagues by dealing with telephone and face to face enquiries in a constructive and sympathetic manner, tact may be required for situations where it is necessary to communicate unwelcome information. To ensure all letters to patients/GPs are dispatched correctly and promptly. To ensure patient correspondence includes all appropriate information leaflets if required. Distribute case notes, clinic lists to appropriate areas, ensuring the notes correspond against the clinic list. Ensure appointment booking lists are marked clearly to the relevant areas. Data input as required into the Patients System1 record. Provide cross cover within the Outpatient Booking Offices as required for planned and unplanned leave as necessary. Ensure the effective and efficient running of the department by managing own workload, working on own initiative and planning and prioritising as necessary, act independently, deciding when necessary to refer to the appropriate Supervisors / Managers. Attend individual staff development reviews in which training and development needs will be identified and planned, also to ensure that you attend mandatory training as directed by the Outpatient Appointment Manager. Undertake any other duties as directed by the Outpatient Appointment Manager or Supervisor for the successful performance of the role.

• Good general standard of education including English and Maths grade A-C or equivalent
Experience Essential
• Relevant experience of administration/ clerical work within the customer service area. Experience of handling calls from the public
Desirable
• Previous hospital/GP surgery experience
• Knowledge and experience of using the national ERS system and System One
• Experience of complex and difficult calls
• Dealing with complaints.
Skills Essential
• T and keyboard skills in an office setting. Knowledge of Microsoft office software packages.
• Good communication and interpersonal skills and good telephone manner
Person Specification Qualifications Essential
• Good general standard of education including English and Maths grade A-C or equivalent
Experience Essential
• Relevant experience of administration/ clerical work within the customer service area. Experience of handling calls from the public
Desirable
• Previous hospital/GP surgery experience
• Knowledge and experience of using the national ERS system and System One
• Experience of complex and difficult calls
• Dealing with complaints.
Skills Essential
• T and keyboard skills in an office setting. Knowledge of Microsoft office software packages.
• Good communication and interpersonal skills and good telephone manner
  
  We are delighted to offer a wide range of benefits to employees including:
• Cycle to Work
• Travel Scheme
• Childcare Vouchers with Salary Sacrifice
• Onsite Nursery
• Buying and Selling Annual Leave
• Car Leasing
• Employee Assistance Programme
• Employee Health and Wellbeing
• Extensive Reward Scheme
• Counselling Service
• Financial packages including Vivup and Wagestream
• Staff Networks, Enable, Rainbow, Gender, Race Equality Ecoaware & Admin Network.
Our values: We understand that it's down to the hard work, effort and dedication of our staff that makes a difference for our patients. Our people really do make our Airedale experience - we take pride in fostering a friendly, effective and caring work environment. Our values are part of our DNA, which are:
• Committed to Quality of Care
• Compassion
• Working together for patients
• Improving Lives
• Everyone Counts
• Respect and Dignity
Got questions before you apply, please contact the recruiting manager to find out more.