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- Onsite working
- Part time
- Permanent
Posted today, 21 May
Job ref: 5279488fc3cf47f791618463470a712f
Full Job Description
We're looking for a Part time Operations Assistant Interested?
Do you want a role where you're recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Interested in joining a great organisation with an employee offer and experience that rivals others? Are you looking for a new challenge? If so, please keep reading as you're just what we're looking for!
The team…
We are seeking to appoint a keen, motivated and committed individual who is required to provide front-line support in the delivery of the Council's Civil Parking Enforcement, working within the Parking Services Team in the Highways & Waste Service.
The Parking Services team is responsible for all aspects of parking. We manage the Council's public car parks and also the Council's residents parking and Blue Badge schemes. We enforce parking restrictions in our car parks and on the highway, and also administer bus lane enforcement, directly contributing to the safe and expeditious movement of vehicles on the Council's highway network. We have significant levels of contact with members of the public and with councillors, both in relation to parking appeals and seeking changes to parking restrictions.
About the role….
You will provide front line services to members of the public and fellow members of staff, considering challenges in respect of Penalty Charge Notices (PCNs) issued for parking and to issue appropriate responses using the Council's notice processing system.
You will also administer the issuing of permits, handling payments and dealing with enquiries through multiple modes of communication, including formal letters.
This frontline team deals with significant volumes of work, some of which is subject to statutory timescales which demands high levels of accuracy and accountability. All processing must be carried out in accordance with statutory requirements where they apply, as well as internal Council policies and procedures and industry best practice.
The team is often asked to undertake additional functions, especially in the light of ongoing changes to the service. Flexibility in terms of learning the skills necessary for this is therefore highly desirable.
It is essential that you have 5 GCSEs at Grade 4 or Grade C or above (or equivalent) and have good organisational and communication skills. You should also have good numeracy, literacy and IT skills encompassing information and data management using databases, (Windows-based operating systems including Microsoft office products) and, importantly, be detail conscious. You should also have knowledge of financial regulations and budgetary controls.
Experience in working in a multi-disciplinary team is also desirable.
Gateshead is a constantly changing borough combining modern facilities with a fascinating heritage and the demand for our services continues to grow. We engage with many partners and contract a high number of services to deliver the best outcomes for our community. We're truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are.
People really are our greatest asset at Gateshead Council, and we value every employee. We encourage our people to think differently, do the right thing and be innovative.
What's in it for you? Well, there's so much on offer and here's just a few of the highlights!
You'll be paid a competitive salary £25,183 to £25,584 pro rate pa
We'll help you save for your future with an outstanding employer contribution to your pension.
You will receive an annual leave entitlement starting at 28 days per year (pro-rata for part time employees) rising to 32, 2 of which may be fixed by the council at any time. You also have the chance to buy up to 10 additional holidays per year.
You'll have the opportunity to participate in the Council's Flexi time scheme, subject to management approval and business needs, which could be up to 26 flexi days per year.
We offer hybrid working arrangements to ensure a positive work life balance.
A robust Workforce Development offer with opportunities for learning to progress your career and to enhance your knowledge in specific areas.
You'll have access to great health and wellbeing support and ability to use our cycle to work scheme. Working with our partners, GLL you can also access discounted leisure facilities Gym and Leisure Centre Memberships | Better
You'll have access to our new benefits platform VIVUP where you can get discounts and offers on online and high street shopping
It's time to apply!
We're delighted that you want to come and work with us. Please take a look at the full job profile via this link Job Profile. It's important that you read it in full and check that you meet the essential criteria, because when we start choosing people to come and meet us we'll be checking to ensure that they meet the essential criteria as set out in the job profile.
Do you want a role where you're recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Interested in joining a great organisation with an employee offer and experience that rivals others? Are you looking for a new challenge? If so, please keep reading as you're just what we're looking for!
The team…
We are seeking to appoint a keen, motivated and committed individual who is required to provide front-line support in the delivery of the Council's Civil Parking Enforcement, working within the Parking Services Team in the Highways & Waste Service.
The Parking Services team is responsible for all aspects of parking. We manage the Council's public car parks and also the Council's residents parking and Blue Badge schemes. We enforce parking restrictions in our car parks and on the highway, and also administer bus lane enforcement, directly contributing to the safe and expeditious movement of vehicles on the Council's highway network. We have significant levels of contact with members of the public and with councillors, both in relation to parking appeals and seeking changes to parking restrictions.
About the role….
You will provide front line services to members of the public and fellow members of staff, considering challenges in respect of Penalty Charge Notices (PCNs) issued for parking and to issue appropriate responses using the Council's notice processing system.
You will also administer the issuing of permits, handling payments and dealing with enquiries through multiple modes of communication, including formal letters.
This frontline team deals with significant volumes of work, some of which is subject to statutory timescales which demands high levels of accuracy and accountability. All processing must be carried out in accordance with statutory requirements where they apply, as well as internal Council policies and procedures and industry best practice.
The team is often asked to undertake additional functions, especially in the light of ongoing changes to the service. Flexibility in terms of learning the skills necessary for this is therefore highly desirable.
It is essential that you have 5 GCSEs at Grade 4 or Grade C or above (or equivalent) and have good organisational and communication skills. You should also have good numeracy, literacy and IT skills encompassing information and data management using databases, (Windows-based operating systems including Microsoft office products) and, importantly, be detail conscious. You should also have knowledge of financial regulations and budgetary controls.
Experience in working in a multi-disciplinary team is also desirable.
Gateshead is a constantly changing borough combining modern facilities with a fascinating heritage and the demand for our services continues to grow. We engage with many partners and contract a high number of services to deliver the best outcomes for our community. We're truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are.
People really are our greatest asset at Gateshead Council, and we value every employee. We encourage our people to think differently, do the right thing and be innovative.
What's in it for you? Well, there's so much on offer and here's just a few of the highlights!
You'll be paid a competitive salary £25,183 to £25,584 pro rate pa
We'll help you save for your future with an outstanding employer contribution to your pension.
You will receive an annual leave entitlement starting at 28 days per year (pro-rata for part time employees) rising to 32, 2 of which may be fixed by the council at any time. You also have the chance to buy up to 10 additional holidays per year.
You'll have the opportunity to participate in the Council's Flexi time scheme, subject to management approval and business needs, which could be up to 26 flexi days per year.
We offer hybrid working arrangements to ensure a positive work life balance.
A robust Workforce Development offer with opportunities for learning to progress your career and to enhance your knowledge in specific areas.
You'll have access to great health and wellbeing support and ability to use our cycle to work scheme. Working with our partners, GLL you can also access discounted leisure facilities Gym and Leisure Centre Memberships | Better
You'll have access to our new benefits platform VIVUP where you can get discounts and offers on online and high street shopping
It's time to apply!
We're delighted that you want to come and work with us. Please take a look at the full job profile via this link Job Profile. It's important that you read it in full and check that you meet the essential criteria, because when we start choosing people to come and meet us we'll be checking to ensure that they meet the essential criteria as set out in the job profile.
Copy the direct link to this job
www.jobs24.co.uk/job/operations-support-assistant-125126071