Office Administrator – IMMEDIATE START

Location: Maidstone, Kent
Salary: £13.50 per hour PAYE via Pertemps
Hours: Monday to Friday, 07:30am – 5:00pm
Job Type: Full-Time, Temp to Perm – IMMEDIATE START
Driving Licence: Essential

Office Administrator

Are you an experienced Office Administrator, Office Assistant, Hire Desk Administrator, Customer Service Administrator, Office Clerk, Admin, Depot Administrator, Service Admin, Operations Administrator, Administrator, Hire Desk Controller or Plant Hire Administrator looking for your next opportunity?

We are recruiting on behalf of a well-established business based on the outskirts of Maidstone. This is an excellent opportunity to join a busy and friendly team where you will play a key role supporting customers, coordinating administration processes, and ensuring smooth day-to-day operations.

Office Administrator Duties & Responsibilities:

Answering inbound telephone calls and responding to customer email enquiries.
Managing website enquiries and converting enquiries into orders.
Building relationships with new and existing Customers
Processing customer hire requests from enquiry through to completion.
Supporting the Hire Desk team with daily administration.
Raising Purchase Orders for workshop and office requirements.
Maintaining accurate customer and order records.
Handling customer repair administration and documentation.
Collating and reporting plant breakdown information.
Liaising with customers, engineers, workshop staff, and suppliers.
Providing exceptional customer service and ongoing customer support.
Assisting with general office administration and office support duties.
Following up with customers and obtaining post-hire feedback.

Office Administrator Skills & Experience Required

Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successful complete transactions and satisfy customers
Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers
Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
An effective team member with a highly supportive, collaborative approach
Strong administration and organisational abilities.
Competent with Microsoft Office, including Outlook, Word, and Excel.
High attention to detail and accuracy.
Professional telephone manner.
Experience within plant hire, tool hire, construction, engineering, transport, logistics, fleet, or equipment hire would be advantageous but not essential.
Full UK driving licence and own transport due to the location.

If you are interested and have more questions, please contact Aleks from Pertemps Maidstone.

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